Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324328 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 8, 2025 → Dec 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 29, 2025
🕐 Clock stopped: Completed (Dec 16)
✓ SLA Met (13d early)
Dispatch 0.0d
Coordinators 6.7d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.7 days
Over SLA
Billing
0.3 days
Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Dec 16, 2025 (13 days early)
📅
6.7 days Total Age
⏱️
6.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 157 days old
🚨
Primary Delay 6.7 days stuck in "Assigned"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.7d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS120 ROTARY VANE PUMP - SCIEX

Timeline

📋
▶
4 Work Order Created Dec 8, 1:46 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Dec 16, 8:55 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 19h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 17, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
3 Status: Invoice Pending Dec 17, 12:18 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249289

Bottlenecks

Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 8, 1:46 PM
Invoice #
SM-249289

Work Details (1)

Name Type Status Qty Amount Date
WL-03030129 Parts Open 1 $859.00 Dec 8, 1:46 PM

Details