Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324378 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Pratt & Whitney — 1 Aircraft Rd, Middletown CT, 06457

Dec 8, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 172 biz days
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
172d
▶ Clock Running
Status: Assigned
Dec 8 → Aug 16, 2026
172 business days (counted)
Running total: 172 of ? biz days used
Created: Dec 8, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Aug 16 Assigned ▶ Running 172 172
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Dec 8, 2025 Due: Jan 9, 2026 (219 days overdue)
📅
172.5 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 250 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 11.11.2025 11:06:33 WF-BATCH Agent: WIGEORGE Timestamp: 2025-11-11 11:06:16 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail. customer suspects pump; bench overhaul
📄 Description
REPAIRED LD,VS MOBL,DS302,120V MR15
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
3 Work Order Created Dec 8, 2:55 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Dec 8, 2:55 PM
Invoice #
N/A

Details