📍 Flowserve Corp — 27455 Tierra Alta Way, Temecula CA, 92590
Dec 8, 2025 → Jan 16, 2026
✅ Completed
PSMLast business day of December 2025
Target:Dec 31, 2025
🕐 Clock stopped: Completed (Jan 16)
✗ SLA Missed (16d late)
Dispatch5.5d
Coordinators25.0d
Field Work0.0d
Billing3.9d
✗ SLA Missed
Dispatch
5.5 days
Over SLA
Coordinators
25.0 days
Over SLA
Field Work
0.0 days
Billing
3.9 days
Over SLA
Created: Dec 8, 2025
Due: Jan 9, 2026
Completed: Jan 16, 2026 (6 days late)
📅
29.5 daysTotal Age
⏱️
25.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
30.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 157 days old
🚨
Primary Delay25.0 days stuck in "Assigned"
⏱️
Total Delay30.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.5d / 0.5d SLA
Assigned
25.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
perform bench Overhaul: Evaluated, unit has a broken touch screen control/Gain too High.
1/14/2026 Started tear down unit, Cleaned valve block, replace all O-ring, plunger seal,
internal leak valve, internal calibrated, replaced new touch screen control panel. Cleaned inside spec-tube body, ion chamber, ion support pole, replace new filament, metal gasket, retorque spec-tube header. Started up unit, perform fine test procedure, record parameter,
MDL/Helium stability N/A Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Unit has a gain too high/ broken touch screen control panel.
📄Description
VS MR15 Mobile Leak Detector
Dec 9, 2025 11:33am
@Kim Pearson
This WO is sitting in entered status, FYI.
Jan 16, 2026 5:11pm
@MICHAEL MCNAMARA @Kim Pearson I didn't see any zone charge, please review and advise. Thank you
Timeline
📋
Work Order Created Dec 8, 3:01 PM
Work Order:WO-01324379
Type:Overhaul
Priority:PSM
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 15, 7:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:6d 16h
🚨25.0 business days
🔩
▶
2
5x Parts Added Jan 16, 10:16 AM
5x Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:8
✔️
▶
2
Status: Completed Jan 16, 10:36 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
💵
Status: Billing Review by Hannah ShawJan 16, 5:09 PM
From:Closed
To:Billing Review
Duration in Previous:6h 30m
⏳0.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 18, 11:14 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:1d 18h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawJan 20, 1:44 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 2h
💰
▶
2
Status: Invoiced Jan 21, 10:33 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-251735
Bottlenecks
Entered
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)