Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324407 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 8, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 9)
✓ SLA Met (22d early)
Dispatch 0.1d
Coordinators 0.5d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.5 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
0.6 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 157 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/08/2025 ALuman - dispatch to Luis Iser for SN 201020650 located at US Med Orlando
🔧 Work Performed
12/08/2025 LIser- Implemented FCO86600066 on one device.
🔍 Technician Findings
12/08/2025 LIser- Implemented FCO86600066 on one device.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Dec 8, 4:09 PM
Work Order: WO-01324407
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 4:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 34m
⏱️
2x Labor Added Dec 8, 5:14 PM
Type: Labor
Status: Open
Qty: 1.75, 0.25
✔️
▶
2 Status: Completed Dec 8, 8:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Dec 9, 9:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 9, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 45m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 8, 8:00 AM
Created
Dec 8, 4:09 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03030512 Labor Open 1.75 $142.50 Dec 8, 5:14 PM
WL-03030513 Labor Open 0.25 $155.00 Dec 8, 5:14 PM
WL-03031103 Labor Open 0.016666666666667 $38.00 Dec 9, 9:19 AM

Details