Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324468 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 9, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 13)
✓ SLA Met (18d early)
Dispatch 0.0d
Coordinators 4.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 9, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025
Visit 3 Dec 12, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 RArnold - Dispatching to Luis for SN#100396132 located at US MED in Orlando FL

🔧 Work Performed
12/09/2025 LIser- Traveled to site and implemented FCO86600069 on two devices and travel from site.
🔍 Technician Findings
12/09/2025 LIser- Traveled to site and implemented FCO86600069 on two devices and travel from site.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 9, 9:49 AM
Work Order: WO-01324468
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 9, 10:07 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 18m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
⏱️
3x Labor Added Dec 9, 10:21 AM
Type: Labor
Status: Open
Qty: 0.5, 1, 0.25
⏱️
2x Labor Added Dec 9, 12:42 PM
Type: Labor
Status: Open
Qty: 1, 4.25
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Dec 12, 7:45 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 9h, 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Dec 15, 11:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 9, 8:00 AM
Created
Dec 9, 9:49 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03031142 Labor Open 0.5 $0.00 Dec 9, 10:21 AM
WL-03031143 Labor Open 1 $95.00 Dec 9, 10:21 AM
WL-03031144 Labor Open 0.25 $310.00 Dec 9, 10:21 AM
WL-03031397 Labor Open 1 $95.00 Dec 9, 12:42 PM
WL-03031398 Labor Open 4.25 $0.00 Dec 9, 12:42 PM
WL-03036622 Labor Open 2 $0.00 Dec 12, 7:45 PM
WL-03036623 Expenses Open 1 $0.00 Dec 12, 7:45 PM
WL-03037868 Labor Open 0.016666666666667 $76.00 Dec 15, 11:44 AM

Details