Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324470 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 9, 2025 → Dec 10, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 11)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 2.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 9, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
2.2 days Total Age
⏱️
2.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 2.2 days stuck in "Scheduled"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 RArnold - Dispatching to Luis for SN#100393543 located at US MED in Orlando FL

🔧 Work Performed
12/09/2025 LIser- Implemented FCO86600069 on one device.
🔍 Technician Findings
12/09/2025 LIser- Implemented FCO86600069 on one device.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 9, 9:54 AM
Work Order: WO-01324470
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 9, 10:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 13m
⏱️
2x Labor Added Dec 9, 10:35 AM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Dec 10, 8:38 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏱️
▶
2 Labor Added Dec 11, 1:02 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 25m
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 40m
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 9, 8:00 AM
Created
Dec 9, 9:54 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03031150 Labor Open 1 $95.00 Dec 9, 10:35 AM
WL-03031151 Labor Open 0.25 $155.00 Dec 9, 10:35 AM
WL-03034188 Labor Open 0.016666666666667 $38.00 Dec 11, 1:02 PM

Details