Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324486 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children’s Hospital — 8200 Dodge St, Omaha NE, 68114

Dec 9, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 143 biz days
Paused: 28 biz days
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 27, 2026
28 business days (not counted)
139d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Aug 16, 2026
139 business days (counted)
Running total: 143 of ? biz days used
Created: Dec 9, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 27 Ready for Release ⏸ Paused 28
Jan 27 → Aug 16 Ready for Scheduling ▶ Running 139 143
Dispatch 5.0d
Holding 28.2d (excluded)
On Track
Dispatch
5.0 days
Over SLA
Holding (excluded from total)
28.2 days
Created: Dec 9, 2025 Due: Dec 31, 2026 (137 days left)
📅
172.0 days Total Age
⏱️
28.2d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 249 days old
🚨
Primary Delay 28.2 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Ready for Release
28.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 MKlose-Per Planner, waiting for FSE & bundled work. 

06/23/2026 RArnold -This will need to be bundled with other work or another project in the area

06/10/2026 RArnold -This will need to be bundled with other work or another project in the area

05/28/2026 ARoosa - Sent reminder to plannr to see when we can have FSE on site

05/15/2026 ARoosa - Per planner waiting on availbe FSE to have in this area to complete remediation.

05/01/2026 ARoosa - Recvd email from Shirk, Rachel <rshirk@childrensnebraska.org> confirming device.

04/30/2026 ARoosa - Sent fu email to rshirk@childrensnebraska.org Rachel asking about device in question.

04/13/2026 ARoosa - Per Planner, waiting for FSE & device availability to schedule


03/05/2026 MHamersley - Per Planner, waiting for FSE & device availability to schedule


01/27/2026 MHamersley - Per Planner, waiting for FSE & device availability to schedule


12/16/2025 DMalloy - Reviewing to combine these devices with other FCOs near this site. 


12/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01261512) -follow up notes - Device unable to complete generated a new PWO WO-14051654


-Previous notes -

11/18/2025 DMalloy - Emailed customer advising that I will have FSE Bennet on site on Wednesday, 12/3/2025 for the remediation of the 6 devices.  

rshirk@childrensnebraska.org


10/30/2025 MHamersley - recd email from Rachel confirming 6 devices; Onsite POC: Andrew Marking, 531-256-9396


10/27/2025 MHamersley - rec'd call from Emily, Children's Pulmonary Clinic, 402-955-4060, she provided POC: Rachel Shirk, Resp Director, 402-955-4648, called, call went to Rachel's VM/LM; sent email: rshirk@childrensnebraska.org


10/27/2025 MHamersley - called 402-955-5400, xfer to Bio Med, no answer/unable to leave msg; called back, xfer to Resp Dept, Cheryl, transferred to Resp team, call went to VM for OutPatient Resp Therapy, left msg for return call; called 402-955-5606, Stephane Lough, call went to VM/LM; sent email: slough@childrensomaha.org 


09/30/2025 YEspino called 402-955-7777 to speak to Robin to verify the devices in question. Was advised that she currently wasn't in today but was transferred over to her vm so i left a message.


09/29/2025 YEspino called 402-955-7777 to speak to Robin to verify the devices in question. Was unable to speak to anybody or leave a message because its after hours for their site. Must try back in the morning 


09/11/2025 YEspino Called 402-955-7777 to speak to Robin to verify the devices in question. Pressed 5 for respt was able to speak to Lacy who advised that i needed to call back on monday because she is currently out of the office.


09/02/2025 YEspino Called 402-955-7777 to speak to Robin over the devices in question. Was unable to speak to anybody or leave a message because it is after hours for them. Must try back in the morning


08/27/2025 YEspino Called 402-955-7777 to speak to Robin Kelba to verify the devices in question. Pressed 5 to speak to the Respt dept, Was transferred over by Heather. Was unable to speak to her so i left her a message.


08/20/2025 YEspino Called 402-955-7777 to speak to Home Health to verify the devices in question. Was able to speak to Heather and she advised she would transfer me over to Robin Kelba to be better assisted but was unable to speak to her so i left a message.


08/20/2025 YEspino Called 402-955-5400 to verify the 5 EV300 Vents in question. Asked to be transferred over to the respt dept, but was sent to the pulmonary clinic. Was able to speak to Cheyrl and she advised i needed to call home health @ 402-955-7777 to be better assisted.


08/14/2025 YEspino Called 402-955-5606 to speak to Stephanie to verify the devices in question. Was unable to speak to her so i left a message.


08/14/2025 YEspino Called 402-955-5400 to verify the devices in question. Asked to be transferred over to the Respt dept, but was transferred over to a pulmonary clinic. 


08/14/2025 YEspino Called 402-250-9912 to try and speak to somebody in the Respt dept that could assist. Was able to speak to Emily and she advised that they don't have any EV300 Vents. Reverified that the location was correct and she advised this number was for Methodist and children's was another but again couldn't assist in giving me the number. Will have to do some more research.


08/14/2025 YEspino Called 402-354-4000 to verify the devices in question. Asked to be transferred over to the Respt dept but was unable to speak to anybody or leave a message. Could call 402-250-9912 to be better assisted.


08/01/2025 YEspino Called 402-955-5606 to speak to Stephanie to verify the devices in question. Was unable to speak to her so i left a message.


07/01/2025 YEspino Called 402-955-5606 to speak to Stephanie to verify the devices in question. Was unable to speak to her so i left a message.


07/01/2025 YEspino Called 402-354-4000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Micheal and he advised that they dont service this site might have to do some more research.


06/25/2025 YEspino Called 402-955-5606 to speak to Stephanie Lough to verify the 5 EV300 Vents in question. Was unable to speak to her so i left a message.


06/09/2025 YEspino Called 402-354-4000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Missy from Trimedx and she advise she would take a message and have the biomed give me call back.


05/19/2025 YEspino Called 402-354-4000 to verify the devices in question. Was unable to speak to anybody or leave a message.


05/09/2025 YEspino Called 402-955-5400 to verify 5 EV300 Vents in question. Asked to be transferred over to the Respt dept, Was unable to speak to anybody so i left a message.


04/25/2025 YEspino Called 402-955-5400 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, was transferred over but the office for Respt was closed for the day. I left a message to get a call back.

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 9, 10:59 AM
Work Order: WO-01324486
Type: FCO
Priority: PC
⚠️ 5.0 business days
Status: Ready for Release by Deon Malloy Dec 15, 5:02 PM
From: Entered
To: Ready for Release
Duration in Previous: 6d 6h
🚨 28.9 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 27, 2:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 42d 21h

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 9, 10:59 AM
Invoice #
N/A

Details