Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324492 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 9, 2025 → Dec 16, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 16, 2025
🕐 Clock stopped: Completed (Dec 17)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 9, 2025 Due: Dec 16, 2025 Completed: Dec 17, 2025 (on time)
📅
6.3 days Total Age
⏱️
6.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 16, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 156 days old
🚨
Primary Delay 6.2 days stuck in "Assigned"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced fowler motor
🔍 Technician Findings
need fowler motor
⚠️ Problem Description
Head not moving Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 9, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Dec 9, 11:25 AM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Dec 9, 11:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Dec 16, 9:11 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans Dec 16, 9:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 11:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 53m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 59m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249287

Bottlenecks

Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 9, 11:11 AM
Invoice #
SM-249287

Work Details (3)

Name Type Status Qty Amount Date
WL-03031275 Labor Open 0.5 $0.00 Dec 9, 11:25 AM
WL-03040064 Labor Open 1 $0.00 Dec 16, 9:16 PM
WL-03040065 Parts Open 1 $0.00 Dec 16, 9:16 PM

Details