Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324495 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 9, 2025 → Dec 29, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 16, 2025
🕐 Clock stopped: Completed (Dec 29)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 15.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.1 days
Created: Dec 9, 2025 Due: Dec 16, 2025 Completed: Dec 29, 2025 (12 days late)
📅
15.0 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
12.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 9, 2025
Visit 2 Dec 29, 2025

AI Analysis

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Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced loadcell, calibrate scale, test.
🔍 Technician Findings
Unable to calibrate scale.
⚠️ Problem Description
Scale wont calibrate Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
5 Work Order Created Dec 9, 11:15 AM
Work Order Created → Status: Ready for Scheduling → 2x Labor Added → Parts Requested → Status: Awaiting Parts
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.81666666666667
📦
Parts Requested
Order: 00086476
Status: Closed
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2m
🚨 15.0 business days
🔩
▶
3 2x Parts Added Dec 29, 2:26 PM
2x Parts Added → Status: Reschedule → 2x Labor Added
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 3h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 0.88333333333333
👷
▶
3 Technician Assigned Dec 29, 2:49 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Abby Jinerson
From: Reschedule
To: Assigned
Duration in Previous: 22m
✔️
Status: Completed by Joe Evans
From: Assigned
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joe Evans Dec 29, 2:55 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 10:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 33m
📨
Status: Invoice Pending by Hannah Shaw Dec 30, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 28m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 4, 10:08 PM
Invoice Number: SM-250124

Bottlenecks

Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📦
Parts Order 00086476
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 9, 11:15 AM
Invoice #
SM-250124

Work Details (6)

Name Type Status Qty Amount Date
WL-03031243 Labor Open 0.81666666666667 $0.00 Dec 9, 11:17 AM
WL-03031244 Labor Open 1 $0.00 Dec 9, 11:17 AM
WL-03049048 Parts Open 1 $0.00 Dec 29, 2:26 PM
WL-03049049 Expenses Open 1 $0.00 Dec 29, 2:26 PM
WL-03049057 Labor Open 2 $0.00 Dec 29, 2:31 PM
WL-03049058 Labor Open 0.88333333333333 $0.00 Dec 29, 2:31 PM

Details