📍 OUR LADY OF CONSOLATION NSG HOME — 393 Sunrise Hwy, West Babylon NY, 11704
Dec 9, 2025 → Feb 20, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (14 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Feb 12, 2026
41 business days (counted)
Running total: 44 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 9, 2025Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 9 → Dec 12
Created
▶ Running
3
3
Dec 12 → Feb 12
Ready for Scheduling
▶ Running
41
44
Feb 12 → Feb 20
Scheduled
▶ Running
5
49
Dispatch3.9d
Coordinators47.1d
Billing8.3d
✗ SLA Missed
Dispatch
3.9 days
Over SLA
Coordinators
47.1 days
Over SLA
Billing
8.3 days
Over SLA
Created: Dec 9, 2025
Due: Jan 31, 2026
Completed: Feb 20, 2026 (19 days late)
📅
49.9 daysTotal Age
⏱️
41.3d in Ready for SchedulingLongest Stage
🔄
6 transitionsStatus Changes
⚠️
55.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 249 days old
🚨
Primary Delay41.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay55.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.9d / 0.5d SLA
Ready for Scheduling
41.3d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/12/2026 YEspino Called 631-624-5123 to speak to Cristina to schedule Bryan for monday. Was able to speak to Cristina and she was able to be schedule for Friday Feb 16 for 12pm, Megan has already been alerted.
02/11/2026 MHamersley - called 631-624-5123, call went to VM/LM inquiring if device had been repaired so we can come and complete software update.
12/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01281130) -Follow up notes - Was unable to access the admin menu to back up settings. Called ge created ticket 1-55667891155
ge fse called Adrian tried suggested password to no avail
-Previous notes -
12/03/2025 RArnold - Called (631) 624-5123 for Cristina. She confirmed to have Andre onsite this Friday 12/05.
He needs to be there 2 pm.
11/26/2025 RArnold - Called (631) 624-5123 for Cristina to schedule Israel for 12/02. She said the physican will be there and we need to schedule a friday. Will reach back out to her at a later date.
07/30/2025 RArnold - Cristina confirmed they have received and installed the batteries. Address has changed to393 Sunrise Hwy West Babylon NY 11704. She said they are having issues with the device still.
07/30/2025 RArnold - Called (631) 624-5123 for Cristina Cardile. VM not set up. Sending email.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live call_Scheduled Site
Completed Feb 12, 2026
02/12/2026 YEspino Called 631-624-5123 to speak to Cristina to schedule Bryan for monday. Was able to speak to Cristina and she was able to be schedule for Friday Feb 16 for 12pm, Megan has already been alerted.
📅
WO-01324499 - FCO - Venue Go Ultrasound - West Babylon - OUR LADY OF CONSOLATION NSG HOME
Feb 20, 2026 12:00pm – 1:00pm
Work Order: WO-01324499
Account: GE Healthcare FMI
Customer Case Number: 1-554879616559, 1-554903459628
Location: OUR LADY OF CONSOLATION NSG HOME
Address: 393 Sunrise Hwy, West Babylon, NY 11704
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VENGO000297
Contact Name: Cristina Ca
JPG
VENGO000297 DIAGNOSTICS
Feb 20, 2026
JPG
VENGO000297 PRODUCT LABEL & BATTERY
Feb 20, 2026
Timeline
📋
Work Order Created Dec 9, 11:26 AM
Work Order:WO-01324499
Type:FCO
Priority:PC
⏳4.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldDec 12, 4:38 PM