Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (58 biz days late)
🕐 Clock stopped: Canceled (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
72d
▶ Clock Running
Status: Scheduled
Dec 9 → Mar 25, 2026
72 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 9, 2025
Canceled: Mar 27, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 9 → Dec 9 |
Created |
▶ Running
|
0 |
0 |
| Dec 9 → Dec 9 |
Scheduled |
▶ Running
|
0 |
0 |
| Dec 9 → Dec 9 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Dec 9 → Mar 25 |
Scheduled |
▶ Running
|
72 |
72 |
| Mar 25 → Mar 27 |
Ready for Scheduling |
▶ Running
|
2 |
74 |
| Mar 27 → Mar 27 |
Billing Review |
▶ Running
|
0 |
74 |
Coordinators
73.9 days
Over SLA
Created: Dec 9, 2025
Due: Dec 31, 2026
Completed: Mar 27, 2026 (279 days early)
⏱️
72.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
96.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
72.0 days stuck in "Scheduled"
⏱️
Total Delay
96.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
72.0d
/ 2.0d SLA
Ready for Scheduling
1.9d
/ 1.0d SLA
Billing Review
1.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/9/2025 1357 CM LM w/RA, CA, DC, LV; 1402 LV avail; 1436 LM w/Emily re cnfm; 1429 Emily cnfm; ack cnfm; LM w/LV; 1843 LV ack cnfm; 3/25/2026 1721 assign cxl; 1856 ack cxl; LM w/LV; 2005 LV ack cxl
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
4h 49m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
105d 23h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
1d 2h
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
14h 9m
🚫
From:
Closed
To:
Canceled
Duration in Previous:
37d 23h
Bottlenecks
Scheduled
Duration: 72.0 business days (threshold: 2.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
ℹ️ Work Order Details
Technician
Leslie Vanderheyden