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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324586 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 9, 2025 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 16, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 55 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸55d
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Mar 2, 2026
55 business days (not counted)
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 9, 2025 Completed: Mar 2, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 5
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 5
Dec 9 → Dec 9 Assigned ▶ Running 0 0 / 5
Dec 9 → Mar 2 Awaiting Parts ⏸ Paused 55 —
Mar 2 → Mar 2 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 55.4d
Coordinators 0.1d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
55.4 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.0 days
Created: Dec 9, 2025 Due: Dec 16, 2025 Completed: Mar 2, 2026 (75 days late)
📅
55.5 days Total Age
⏱️
55.4d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
55.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Mar 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 55.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 55.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
55.4d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
WO Correction Needed
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.5.26 hshaw - Labor Repair 3/2 missing End Date & Time

🔧 Work Performed
Stretcher was taken out of service and retired.
🔍 Technician Findings
Side rail had physical damage
⚠️ Problem Description
Physical Damage Evans, Joe
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Dec 9, 3:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 9, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
📦
▶
3 Parts Requested Dec 9, 4:10 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 10m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.48333333333333
🚨 28.0 business days
📦
Parts Requested Jan 20, 1:16 PM
Order: 00088669
Status: Canceled
🚨 29.0 business days
🔧
▶
2 Status: Tech On Site Mar 2, 1:39 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 5, 9:45 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 20h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 6, 2:02 PM
Labor Added → Status: Closed
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Mar 8, 11:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 55.0 business days
🧾
Invoice Created May 22, 10:19 AM
Invoice Number: SM-255919

Bottlenecks

Awaiting Parts
Duration: 55.4 business days (threshold: 3.0 business days)
Exceeded by 52.4 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

📦
Parts Order 00086519
Canceled
📦
Parts Order 00088669
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 9, 3:17 PM
Invoice #
SM-255919

Work Details (2)

Name Type Status Qty Amount Date
WL-03031778 Labor Open 0.48333333333333 $47.50 Dec 9, 4:12 PM
WL-03133672 Labor Open 0.5 $47.50 Mar 6, 2:02 PM

Details