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← WO Overview

WO-01324745 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Dec 10, 2025 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 17, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 40 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 20, 2025
7 business days (counted)
Running total: 7 of 5 biz days used
⏸40d
⏸ Clock Paused
Status: Awaiting Parts
Dec 20 → Feb 19, 2026
40 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Feb 19 → Feb 28, 2026
6 business days (counted)
Running total: 13 of 5 biz days used
Created: Dec 10, 2025 Completed: Feb 28, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0 / 5
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0 / 5
Dec 10 → Dec 20 Assigned ▶ Running 7 7 / 5
Dec 20 → Feb 19 Awaiting Parts ⏸ Paused 40 —
Feb 19 → Feb 28 Reschedule ▶ Running 6 13 / 5
Dispatch 0.0d
Material Management 40.0d
Coordinators 14.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
40.0 days
Over SLA
Coordinators
14.9 days
Over SLA
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 17, 2025 Completed: Feb 28, 2026 (72 days late)
📅
53.9 days Total Age
⏱️
40.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
53.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Dec 10, 2025
Visit 2 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 40.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Awaiting Parts
40.0d / 3.0d SLA
Reschedule
7.0d / 2.0d SLA
Closed
6.0d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO was issued to incorrect company

3.5.26 hshaw - SN# & Control# listed on the PO don't match to WO

KL- sent PO request to biomed on 12/10 waiting on HC

🔧 Work Performed
replaced casters and tested all bed functions/ cleaned bed and returned bed to service
🔍 Technician Findings
casters torn and have flat spots need t be replaced out of scope repair
⚠️ Problem Description
Requested by Kenneth Lancara: repair request casters torn out of scope repair
📄 Description
Stretcher, Pediatric Crib

Timeline

📋
▶
2 Work Order Created Dec 10, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 10, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
⏱️
Labor Added Dec 10, 4:02 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.0 business days
📦
▶
2 Parts Requested Dec 20, 11:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 9d 22h
🚨 40.0 business days
🔩
▶
2 2x Parts Added Feb 19, 10:33 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 60d 23h
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Feb 27, 9:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 8d 10h, 0m
⏳ 4.4 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 5, 8:48 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 11h
🏁
Status: Closed by Kenneth Lancara Mar 5, 8:53 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 5m
📄
▶
2 Status: Ready to Bill Mar 6, 4:59 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw Mar 6, 5:06 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 5.0 business days
🧾
Invoice Created Mar 12, 9:30 AM
Invoice Number: SM-255817

Bottlenecks

Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Awaiting Parts
Duration: 40.0 business days (threshold: 3.0 business days)
Exceeded by 37.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00087075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 10, 11:30 AM
Invoice #
SM-255817

Work Details (5)

Name Type Status Qty Amount Date
WL-03033192 Labor Open 0.5 $47.50 Dec 10, 4:02 PM
WL-03111811 Parts Open 4 $919.31 Feb 19, 10:33 AM
WL-03111812 Expenses Open 1 $0.00 Feb 19, 10:33 AM
WL-03124359 Labor Open 0.25 $0.00 Feb 27, 9:06 PM
WL-03124360 Labor Open 1.5 $142.50 Feb 27, 9:06 PM

Details