Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324822 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 10, 2025 → Dec 11, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 17, 2025
🕐 Clock stopped: Completed (Dec 11)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Dec 10, 2025 Due: Dec 17, 2025 Completed: Dec 11, 2025 (6 days early)
📅
1.7 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed footboard connector, reinstalled pin, reinstalled connector. Tested and observed proper operation.
🔍 Technician Findings
Pin in connector pushed out.
⚠️ Problem Description
Requested by GE: communication failure and knee section will not raise
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 10, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 10, 1:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🔧
▶
3 Status: Tech On Site Dec 11, 12:10 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.85, 2
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Joe Evans Dec 11, 12:19 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 10:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 0m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 51m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-249021

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 10, 1:22 PM
Invoice #
SM-249021

Work Details (2)

Name Type Status Qty Amount Date
WL-03034121 Labor Open 0.85 $0.00 Dec 11, 12:15 PM
WL-03034122 Labor Open 2 $0.00 Dec 11, 12:15 PM

Details