Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324934 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 10, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 17)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 5.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
5.2 days Total Age
⏱️
5.2d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 5.2 days stuck in "Scheduled"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2025 RArnold - dispatching to Luis

🔧 Work Performed
12/17/2025 LIser- Transferred parts and closed WO.
🔍 Technician Findings
12/17/2025 LIser- Transferred parts and closed WO.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Dec 10, 5:17 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Luis Iser
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
⚠️ 5.8 business days
⏱️
Labor Added Dec 17, 5:59 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Luis Iser Dec 17, 6:07 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 0h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 9:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 25m, 0m
🚨 12.0 business days
🧾
Invoice Created Jan 2, 4:15 PM
Invoice Number: SM-249344

Bottlenecks

Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 11, 8:00 AM
Created
Dec 10, 5:17 PM
Invoice #
SM-249344

Work Details (1)

Name Type Status Qty Amount Date
WL-03041122 Labor Open 0.25 $0.00 Dec 17, 5:59 PM

Details