📍 DELL SETON MEDICAL CENTER AT THE UNIVERSITY OF TEXAS — 1500 RED RIVER ST, AUSTIN TX, 78701
Dec 11, 2025 → Dec 19, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 19)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (43d early)
Dispatch2.0d
Holding2.0d (excluded)
Coordinators4.0d
Field Work1.0d
Billing3.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
2.0 days
Coordinators
4.0 days
Over SLA
Field Work
1.0 days
Billing
3.5 days
Over SLA
Created: Dec 11, 2025
Due: Jan 31, 2026
Completed: Dec 19, 2025 (43 days early)
📅
7.0 daysTotal Age
⏱️
7.5d in ClosedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1Dec 12, 2025
Visit 2Dec 18, 2025
AI Analysis
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Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay7.5 days stuck in "Closed"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Reschedule
3.0d / 2.0d SLA
Ready for Release
2.0d
Completed
0.0d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/18/2025 FSE Marvin Rivas - SW update only. Batteries will be installed by customer upon delivery.
12/12/2025 FSE Marvin Rivas – incorrect software on hands, and no batteries on arrival.
12/12/2025 MNewman - Dispatching to Marvin per Fady for today 12/12/2025.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
FMI software update completed. Device returned to use.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.