Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324979 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 11, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Dec 11 → Feb 19, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 11, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Feb 19 Assigned ▶ Running 46 46
Dispatch 0.0d
Coordinators 47.0d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 11, 2025 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
47.0 days Total Age
⏱️
47.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 47.0 days stuck in "Assigned"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
47.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/11/2025 Started evaluation. Turbo not spinning up. Removed turbo pump for testing. 12/17/2025 Re-installed turbo pump and restarted. Parameters not correct. restarted and calibrated, gain over 4, removed spectube and cleaned. 12/18/2025 Installed new filaments and installed in C15. Restarted. 12/24/2025 Tested both filaments at every speed. Unit failed testing at low speed -9 range. Gain shot up tp 3.8 and couldn't get to come down. 12/29/2025 Retested, gain still at 3.8. Replaced filaments again. Restarted/ 1/15/2026 Tested OK 1/16/2026 Tagged, bagged and boxed.
📄 Description
C15 Base Unit

Timeline

📋
▶
4 Work Order Created Dec 11, 10:47 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 47.0 business days
✔️
Status: Completed by Tami Dawe Feb 19, 9:33 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 69d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 20, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:42 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-254804

Bottlenecks

Assigned
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 11, 10:47 AM
Invoice #
SM-254804

Work Details (1)

Name Type Status Qty Amount Date
WL-03033951 Parts Open 1 $417.00 Dec 11, 10:48 AM

Details