Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324987 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gulf Coast Medical Center — 13681 Doctors Way, Fort Myers FL, 33912

Dec 11, 2025 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 8, 2026
56 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 11, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Dec 12 Ready for Scheduling ▶ Running 1 1
Dec 12 → Mar 8 Scheduled ▶ Running 56 57
Dispatch 0.0d
Coordinators 58.9d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.9 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 11, 2025 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
57.9 days Total Age
⏱️
57.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026
Visit 6 Mar 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 57.0 days stuck in "Scheduled"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
57.0d / 2.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/25 1130 LM w/AF; 1553 AF avail; 1742 LM w/Denise re cnfm; 1928 Denise cnfm; ack cnfm; LM w/AF; 2147 AF ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 11, 11:26 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 12, 9:33 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 6m
🚨 53.0 business days
⏱️
Labor Added Mar 2, 9:06 AM
Type: Labor
Status: Open
Qty: 8.5
⏳ 3.0 business days
⏱️
▶
2 7x Labor Added Mar 4, 8:54 AM
7x Labor Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 8, 10:53 AM
Labor Added → 8x Labor Added
⏱️
8x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.5, 3
⏱️
▶
2 Labor Added Mar 8, 11:01 AM
Labor Added → 10x Expenses Added
💵
10x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Amy Fernandez Mar 8, 11:11 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 86d 0h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:25 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 42m
🧾
▶
2 Invoice Created Mar 13, 4:40 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 15m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Mar 3, 12:00 PM
Created
Dec 11, 11:26 AM
Invoice #
SM-256491

Work Details (36)

Name Type Status Qty Amount Date
WL-03125740 Labor Open 8.5 $340.00 Mar 2, 9:06 AM
WL-03129243 Labor Open 0.5 $20.00 Mar 4, 8:54 AM
WL-03129244 Labor Open 3 $830.00 Mar 4, 8:54 AM
WL-03129245 Labor Open 5 $76.00 Mar 4, 8:54 AM
WL-03129246 Labor Open 0.5 $20.00 Mar 4, 8:54 AM
WL-03129247 Labor Open 0.5 $20.00 Mar 4, 8:54 AM
WL-03129248 Labor Open 3 $830.00 Mar 4, 8:54 AM
WL-03129249 Labor Open 5 $76.00 Mar 4, 8:54 AM
WL-03129257 Expenses Open 1 $3.30 Mar 4, 8:58 AM
WL-03129258 Expenses Open 1 $40.95 Mar 4, 8:58 AM
WL-03129259 Expenses Open 1 $68.00 Mar 4, 8:58 AM
WL-03129260 Expenses Open 1 $260.97 Mar 4, 8:58 AM
WL-03129261 Expenses Open 1 $68.00 Mar 4, 8:58 AM
WL-03129262 Expenses Open 1 $272.08 Mar 4, 8:58 AM
WL-03129263 Expenses Open 1 $68.00 Mar 4, 8:58 AM
WL-03129264 Expenses Open 1 $272.08 Mar 4, 8:58 AM
WL-03135050 Labor Open 0.25 $10.00 Mar 8, 10:53 AM
WL-03135058 Labor Open 0.25 $10.00 Mar 8, 10:56 AM
WL-03135051 Labor Open 0.5 $20.00 Mar 8, 10:56 AM
WL-03135052 Labor Open 3 $830.00 Mar 8, 10:56 AM
WL-03135053 Labor Open 5 $76.00 Mar 8, 10:56 AM
WL-03135054 Labor Open 0.25 $10.00 Mar 8, 10:56 AM
WL-03135055 Labor Open 0.25 $10.00 Mar 8, 10:56 AM
WL-03135056 Labor Open 3 $830.00 Mar 8, 10:56 AM
WL-03135057 Labor Open 5 $76.00 Mar 8, 10:56 AM
WL-03135059 Labor Open 10 $400.00 Mar 8, 11:01 AM
WL-03135061 Expenses Open 1 $68.00 Mar 8, 11:06 AM
WL-03135060 Expenses Open 1 $9.77 Mar 8, 11:06 AM
WL-03135062 Expenses Open 1 $11.97 Mar 8, 11:06 AM
WL-03135063 Expenses Open 1 $272.08 Mar 8, 11:06 AM
WL-03135064 Expenses Open 1 $10.96 Mar 8, 11:06 AM
WL-03135065 Expenses Open 1 $68.00 Mar 8, 11:06 AM
WL-03135066 Expenses Open 1 $21.33 Mar 8, 11:06 AM
WL-03135067 Expenses Open 1 $276.94 Mar 8, 11:06 AM
WL-03135069 Expenses Open 1 $68.00 Mar 8, 11:06 AM
WL-03135068 Expenses Open 1 $32.98 Mar 8, 11:06 AM

Details