Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324988 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gulf Coast Medical Center — 13681 Doctors Way, Fort Myers FL, 33912

Dec 11, 2025 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 15, 2026
61 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 11, 2025 Completed: Mar 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Dec 12 Ready for Scheduling ▶ Running 1 1
Dec 12 → Mar 15 Scheduled ▶ Running 61 62
Coordinators 63.9d
Billing 3.6d
✗ SLA Missed
Coordinators
63.9 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 11, 2025 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
62.9 days Total Age
⏱️
62.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
64.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026
Visit 6 Mar 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 62.0 days stuck in "Scheduled"
⏱️
Total Delay 64.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
62.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/25 1130 LM w/AF; 1742 LM w/Denise re cnfm; 1928 Denise cnfm; ack cnfm; LM w/AF; 2147 AF ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 11, 11:27 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Dec 12, 9:33 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Amy Fernandez
🚨 59.0 business days
⏱️
▶
2 5x Labor Added Mar 10, 6:58 PM
5x Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.6 business days
⏱️
4x Labor Added Mar 11, 8:45 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏱️
▶
2 4x Labor Added Mar 12, 8:12 PM
4x Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
6x Labor Added Mar 13, 5:34 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 3, 1
⏳ 0.8 business days
⏱️
▶
2 Labor Added Mar 15, 10:19 AM
Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 3m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Mar 10, 12:00 PM
Created
Dec 11, 11:27 AM
Invoice #
SM-257122

Work Details (32)

Name Type Status Qty Amount Date
WL-03138170 Labor Open 9 $360.00 Mar 10, 6:58 PM
WL-03138171 Labor Open 0.5 $20.00 Mar 10, 6:58 PM
WL-03138172 Labor Open 3 $830.00 Mar 10, 6:58 PM
WL-03138173 Labor Open 5 $76.00 Mar 10, 6:58 PM
WL-03138174 Labor Open 0.5 $20.00 Mar 10, 6:58 PM
WL-03138178 Expenses Open 1 $6.60 Mar 10, 7:02 PM
WL-03138179 Expenses Open 1 $37.96 Mar 10, 7:02 PM
WL-03138180 Expenses Open 1 $68.00 Mar 10, 7:02 PM
WL-03138181 Expenses Open 1 $267.64 Mar 10, 7:02 PM
WL-03138182 Expenses Open 1 $68.00 Mar 10, 7:02 PM
WL-03138183 Expenses Open 1 $272.08 Mar 10, 7:02 PM
WL-03140345 Labor Open 0.5 $20.00 Mar 11, 8:45 PM
WL-03140346 Labor Open 3 $830.00 Mar 11, 8:45 PM
WL-03140347 Labor Open 5 $76.00 Mar 11, 8:45 PM
WL-03140348 Labor Open 0.5 $20.00 Mar 11, 8:45 PM
WL-03142295 Labor Open 0.5 $20.00 Mar 12, 8:12 PM
WL-03142296 Labor Open 3 $830.00 Mar 12, 8:12 PM
WL-03142297 Labor Open 5 $76.00 Mar 12, 8:12 PM
WL-03142298 Labor Open 0.5 $20.00 Mar 12, 8:12 PM
WL-03142302 Expenses Open 1 $68.00 Mar 12, 8:13 PM
WL-03142303 Expenses Open 1 $272.08 Mar 12, 8:13 PM
WL-03142304 Expenses Open 1 $68.00 Mar 12, 8:13 PM
WL-03142305 Expenses Open 1 $272.08 Mar 12, 8:13 PM
WL-03142306 Expenses Open 1 $68.00 Mar 12, 8:13 PM
WL-03142307 Expenses Open 1 $315.79 Mar 12, 8:13 PM
WL-03143911 Labor Open 0.5 $20.00 Mar 13, 5:34 PM
WL-03143912 Labor Open 3 $830.00 Mar 13, 5:34 PM
WL-03143913 Labor Open 5 $76.00 Mar 13, 5:34 PM
WL-03143914 Labor Open 0.5 $20.00 Mar 13, 5:34 PM
WL-03143915 Expenses Open 1 $34.14 Mar 13, 5:35 PM
WL-03143916 Expenses Open 1 $68.00 Mar 13, 5:35 PM
WL-03144803 Labor Open 8 $320.00 Mar 15, 10:19 AM

Details