Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324989 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gulf Coast Medical Center — 13681 Doctors Way, Fort Myers FL, 33912

Dec 11, 2025 → Mar 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (54 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 22, 2026
66 business days (counted)
Running total: 67 of ? biz days used
Created: Dec 11, 2025 Completed: Mar 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Dec 12 Ready for Scheduling ▶ Running 1 1
Dec 12 → Mar 22 Scheduled ▶ Running 66 67
Coordinators 68.9d
Billing 2.4d
✗ SLA Missed
Coordinators
68.9 days
Over SLA
Billing
2.4 days
Over SLA
Created: Dec 11, 2025 Due: Dec 31, 2026 Completed: Mar 22, 2026 (284 days early)
📅
67.9 days Total Age
⏱️
67.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
69.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 18, 2026
Visit 4 Mar 19, 2026
Visit 5 Mar 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 67.0 days stuck in "Scheduled"
⏱️
Total Delay 69.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
67.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/25 1130 LM w/AF; 1742 LM w/Denise re cnfm; 1928 Denise cnfm; ack cnfm; LM w/AF; 2147 AF ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 11, 11:29 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 12, 9:33 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 4m
🚨 63.0 business days
💵
6x Expenses Added Mar 16, 3:40 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 14.5
⏳ 3.0 business days
⏱️
▶
2 8x Labor Added Mar 18, 4:37 PM
8x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
▶
2 8x Labor Added Mar 21, 5:10 PM
8x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Amy Fernandez Mar 22, 10:09 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 99d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 16m
💰
▶
2 Status: Invoiced Mar 27, 3:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257654

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 67.0 business days (threshold: 2.0 business days)
Exceeded by 65.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Mar 17, 12:00 PM
Created
Dec 11, 11:29 AM
Invoice #
SM-257654

Work Details (30)

Name Type Status Qty Amount Date
WL-03145961 Expenses Open 1 $721.50 Mar 16, 3:40 PM
WL-03145960 Labor Open 14.5 $580.00 Mar 16, 3:40 PM
WL-03145962 Expenses Open 1 $3.30 Mar 16, 3:40 PM
WL-03145963 Expenses Open 1 $68.00 Mar 16, 3:40 PM
WL-03145964 Expenses Open 1 $302.90 Mar 16, 3:40 PM
WL-03145965 Expenses Open 1 $58.36 Mar 16, 3:40 PM
WL-03149882 Labor Open 0.5 $20.00 Mar 18, 4:37 PM
WL-03149883 Labor Open 3 $830.00 Mar 18, 4:37 PM
WL-03149884 Labor Open 5 $76.00 Mar 18, 4:37 PM
WL-03149885 Labor Open 0.5 $20.00 Mar 18, 4:37 PM
WL-03149889 Labor Open 0.5 $20.00 Mar 18, 4:38 PM
WL-03149890 Labor Open 3 $830.00 Mar 18, 4:38 PM
WL-03149891 Labor Open 5 $76.00 Mar 18, 4:38 PM
WL-03149892 Labor Open 0.5 $20.00 Mar 18, 4:38 PM
WL-03149900 Expenses Open 1 $302.90 Mar 18, 4:41 PM
WL-03149899 Expenses Open 1 $68.00 Mar 18, 4:41 PM
WL-03149901 Expenses Open 1 $68.00 Mar 18, 4:41 PM
WL-03149902 Expenses Open 1 $302.90 Mar 18, 4:41 PM
WL-03154419 Labor Open 8 $320.00 Mar 21, 5:10 PM
WL-03154415 Labor Open 0.5 $20.00 Mar 21, 5:10 PM
WL-03154416 Labor Open 0.5 $20.00 Mar 21, 5:10 PM
WL-03154417 Labor Open 3 $830.00 Mar 21, 5:10 PM
WL-03154418 Labor Open 4 $76.00 Mar 21, 5:10 PM
WL-03154412 Labor Open 0.5 $20.00 Mar 21, 5:10 PM
WL-03154413 Labor Open 3 $830.00 Mar 21, 5:10 PM
WL-03154414 Labor Open 5 $76.00 Mar 21, 5:10 PM
WL-03154421 Expenses Open 1 $296.45 Mar 21, 5:11 PM
WL-03154422 Expenses Open 1 $68.00 Mar 21, 5:11 PM
WL-03154423 Expenses Open 1 $43.30 Mar 21, 5:11 PM
WL-03154420 Expenses Open 1 $68.00 Mar 21, 5:11 PM

Details