Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324990 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Golisano Children's Hospital of Southwest Florida — 9981 S Healthpark Dr, Fort Myers FL, 33908

Dec 11, 2025 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (54 biz days late)
Active: 68 biz days
🕐 Clock stopped: Canceled (Mar 23, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 16, 2026
62 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 16 → Mar 23, 2026
5 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 11, 2025 Canceled: Mar 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Dec 12 Ready for Scheduling ▶ Running 1 1
Dec 12 → Mar 16 Scheduled ▶ Running 62 63
Mar 16 → Mar 16 Ready for Scheduling ▶ Running 0 63
Mar 16 → Mar 23 Billing Review ▶ Running 5 68
Dispatch 0.0d
Coordinators 64.9d
Billing 5.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
64.9 days
Over SLA
Billing
5.2 days
Over SLA
Created: Dec 11, 2025 Due: Dec 31, 2026 Completed: Mar 23, 2026 (283 days early)
📅
68.9 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
65.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 247 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 65.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
63.0d / 2.0d SLA
Billing Review
5.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/25 1130 LM w/AF; 1742 LM w/Denise re cnfm; 1928 Denise cnfm; ack cnfm; LM w/AF; 2147 AF ack cnfm; 3/16/2026 1711 assign cxl; 1837 ack cxl; LM w/AF

Timeline

📋
▶
2 Work Order Created Dec 11, 11:32 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m
👷
▶
2 Technician Assigned Dec 12, 9:34 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 0m
🚨 63.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 16, 6:38 PM
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Billing Review
Duration in Previous: 94d 8h, 0m
⚠️ 5.7 business days
🚫
Status: Canceled by Wayne Rush Mar 23, 9:42 AM
From: Billing Review
To: Canceled
Duration in Previous: 6d 15h

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Billing Review
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
N/A
Created
Dec 11, 11:32 AM
Invoice #
N/A

Details