Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325025 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 DNU Capital Health at Deborah - Emergency Services — 200 Trenton Rd, Browns Mills NJ, 08015

Dec 11, 2025 → Mar 11, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Sep 30, 2026

✓ SLA Met (141 biz days early)

Active: 0 biz days

Paused: 60 biz days

🕐 Clock stopped: Canceled (Mar 11, 2026)

▶ Clock Running

Status: Created

Dec 11 → Dec 11, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸60d

⏸ Clock Paused

Status: Ready for Release

Dec 11 → Mar 11, 2026

60 business days (not counted)

Created: Dec 11, 2025 Canceled: Mar 11, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 11 → Dec 11	Created	▶ Running	0	0
Dec 11 → Mar 11	Ready for Release	⏸ Paused	60	—

Dispatch 0.1d

Holding 60.6d (excluded)

✓ SLA Met

Dispatch
0.1 days

Holding (excluded from total)
60.6 days

Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Mar 11, 2026 (203 days early)

📅

60.7 days Total Age

⏱️

60.6d in Ready for Release Longest Stage

🔄

2 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 247 days old

🚨

Primary Delay 60.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

Ready for Release

60.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        PWO Cancelled in PSMX. Cancelled EWO                    

⚠️ Problem Description

                        IntraSight - IP 101888560 - SN 4503                    

📄 Description

                        Philips - Image Guided Therapy Device (IGT-D)                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Dec 11, 1:16 PM

Work Order: WO-01325025

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM

From: Entered

To: Ready for Release

Duration in Previous: 1h 10m

🚨 60.7 business days

🚫

Status: Canceled by Mandy Newman Mar 11, 6:51 AM

From: Ready for Release

To: Canceled

Duration in Previous: 89d 15h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Dec 11, 1:16 PM

Invoice #

N/A