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← WO Overview

WO-01325026 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Bryn Mawr Medical Specialists Assoc — E Haverford Rd 955, Bryn Mawr PA, 19010-3868

Dec 11, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (38 biz days early)
Active: 13 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 20, 2026
150 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 6, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 11, 2025 Completed: Aug 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 20 Ready for Release ⏸ Paused 150 —
Jul 20 → Aug 6 Scheduled ▶ Running 13 13
Dispatch 0.1d
Holding 150.6d (excluded)
Coordinators 13.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
150.6 days
Coordinators
13.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Aug 6, 2026 (55 days early)
📅
163.7 days Total Age
⏱️
150.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 150.6 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
150.6d
Scheduled
13.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 ARuby - Dispatched to Jason Yenser. Sent email to Marissa Horan <mhoran@bmmsa.com> Jfisher2@bmmsa.com

07/20/2026 ALuman - rcvd email from Marissa Horan asking to schedule for 8/5 @1130. confirmed w/ planner this date will work. Sent email reply looping in planner to finalize scheduling

07/15/2026 ALuman - sent follow up email to James Fisher w/ proposed dates to schedule PM

07/09/2026 ALuman - sent follow up email to James Fisher w/ proposed dates to schedule PM

07/01/2026 ARuby - Rcvd email from James Fisher Jfisher2@bmmsa.com advising date not available and asked for dates in August. Sent email with proposed dates

07/01/2026 ALuman - rcvd email from James Fisher asking for 7/7. date not available. sent email back proposing 7/30 per planner

06/26/2026 ALuman - sent follow up email to James Fisher Jfisher2@bmmsa.com.

06/10/2026 ALuman - sent follow up email to James Fisher Jfisher2@bmmsa.com.

06/04/2026 ALuman - per email reply from Marissa Horan, Emily Benek and Samatha Hustler are no longer emplyed there. She looped in POC James Fisher, Director of Nursing. 484-449-3115 Jfisher2@bmmsa.com. Sent email to James to confirm

05/29/2026 Rbailey - Called 215.205.8363 the number listed for Samantha Hustler. NA No Name on VM. Left VM. Resending email

05/29/2026 Rbailey - Called 610.952.6800 the number for Emily Benek. Name on VM. Left VM.


05/27/2026 Rbailey - Called 484.449.3116 the number listed for Marissa Horan. NA No Name on VM. Left VM. Resending Email


05/27/2026 Rbailey - Called 215.205.8363 the number listed for Samantha Hustler. NA No Name on VM. Left VM


05/15/2026 ARuby - Called Marissa Horan 484-449-3116 VM/LM mhoran@bmmsa.com called Emily Benek (610) 952-6800 ebenek@bmmsa.com VM/LM sent first contact email to ebenek@bmmsa.com, mhoran@bmmsa.com 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 93098696 - SN 3054
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325026
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jul 20, 1:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-05T12:00:00.000+0000, 2026-08-05T15:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 21h
🚨 14.0 business days
⏱️
3x Labor Added Aug 6, 4:24 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.75, 55
✔️
Status: Completed by Jason Yenser Aug 6, 7:58 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 6h, 0m
⏱️
▶
2 Labor Added Aug 7, 10:10 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
📨
▶
2 Status: Invoice Pending Aug 14, 3:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-270303

Bottlenecks

Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 5, 11:30 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-270303

Work Details (4)

Name Type Status Qty Amount Date
WL-03324265 Labor Open 1.5 $262.50 Aug 6, 4:24 PM
WL-03324266 Labor Open 1.75 $155.00 Aug 6, 4:24 PM
WL-03324267 Travel Open 55 $0.00 Aug 6, 4:24 PM
WL-03325314 Labor Open - $36.10 Aug 7, 10:10 AM

Details