Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325028 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cooper Moorestown — 400 W Route 38, Moorestown NJ, 08057-3214

Dec 11, 2025 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (55 biz days early)
Active: 4 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 8, 2026
142 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 14, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 11, 2025 Completed: Jul 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 8 Ready for Release ⏸ Paused 142 —
Jul 8 → Jul 14 Scheduled ▶ Running 4 4
Dispatch 0.1d
Holding 142.6d (excluded)
Coordinators 5.0d
Billing 17.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
142.6 days
Coordinators
5.0 days
Over SLA
Billing
17.5 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Jul 14, 2026 (78 days early)
📅
146.7 days Total Age
⏱️
142.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 247 days old
🚨
Primary Delay 142.6 days stuck in "Ready for Release"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
142.6d
Scheduled
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
6.8d / 1.0d SLA
Invoiced
10.4d
Billing Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 MNewman - Corrected. RTB.

07/31/2026 Jsackett - Deleted SM-267760, returned WO to Billing Correction for Update + Rebill per credit request

07/22/2026 MNewman - Invoice rejected. "IGTD PM are $249.65 for labor, $166.25 for travel, and $36.10 for planner please revise LF"

07/08/2026 ARuby - Rcvd email from Kayla advising 7/13 will work. Dispatching WO to Jason for 5pm. Sent confirmation email to reitzes-kayla@CooperHealth.edu.


07/07/2026 ARuby - Rcvd email from reitzes-kayla@CooperHealth.edu asking if this can be scheduled out side work hours. Sent email to reitzes-kayla@CooperHealth.edu advising we can accommodate her request and start at 5p 7/13 or 7/30


07/07/2026 ARuby - Called Gene 856-308-0630, straight to VM. Called Kayla Reitzes Supervisor of Radiology Imaging (856) 669-9470 VM/LM Sent email reitzes-kayla@CooperHealth.edu. Kayla is the POC updated contact info.

06/30/2026 ALuman - called Gene 856-308-0630 and he asked me to resend the email with the SNs and he will get us the location and POC. sent email to amodei-gene@cooperhealth.edu

06/25/2026 ALuman - sent email to amodei-gene@cooperhealth.edu to confirm devices

06/10/2026 ALuman - called Gene (856) 308-0630, no answer, left VM. Sent a follow up email to amodei-gene@cooperhealth.edu

06/03/2026 - called Gene (856) 308-0630. went tsraight to VM. sent another email. Gene was POC for PM last year

05/29/2026 DMalloy - 05/28/2026 DMalloy - Called 856.308.0630 for Gene Amodei. No answer. Left a VM for a call back. Will look for a alternate contact for these devices.  


05/28/2026 DMalloy - Called 856.308.0630 for Gene Amodei. No answer. Left a VM for a call back. Following up with an email.  

amodei-gene@cooperhealth.edu


05/19/2026 ARuby - found POC from old WO Gene Amodei (856) 308-0630 sent first attempt email to amodei-gene@cooperhealth.edu

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 107360190 - SN 402866
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325028
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 143.0 business days
👷
▶
3 Technician Assigned Jul 8, 8:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-13T23:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 208d 17h
⏳ 5.0 business days
⏱️
▶
2 5x Labor Added Jul 14, 7:38 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 22h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jul 15, 3:03 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Timothy Amburgey Jul 17, 4:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 14m, 0m
🚨 10.9 business days
💵
Status: Billing Review by Jane Sackett Jul 31, 1:32 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 13d 21h, 0m
📄
Status: Ready to Bill by Mandy Newman Jul 31, 3:26 PM
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 1h 53m
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Aug 7, 3:40 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-269781

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 13, 7:30 PM
Created
Dec 11, 1:16 PM
Invoice #
SM-269781

Work Details (6)

Name Type Status Qty Amount Date
WL-03292835 Labor Open 2.75 $0.00 Jul 14, 7:38 AM
WL-03292836 Labor Open 1.75 $249.65 Jul 14, 7:38 AM
WL-03292837 Labor Open 1.5 $166.25 Jul 14, 7:38 AM
WL-03292838 Travel Open 66 $0.00 Jul 14, 7:38 AM
WL-03292839 Travel Open 91 $0.00 Jul 14, 7:38 AM
WL-03295034 Labor Open - $36.10 Jul 15, 3:03 PM

Details