Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325031 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 18 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 21, 2026
151 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Jul 21 → Aug 16, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 21 Ready for Release ⏸ Paused 151 —
Jul 21 → Aug 16 Scheduled ▶ Running 18 18
Dispatch 0.1d
Holding 151.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
151.6 days
Created: Dec 11, 2025 Due: Sep 30, 2026 (45 days left)
📅
169.7 days Total Age
⏱️
151.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 247 days old
🚨
Primary Delay 151.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
151.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 ARuby - Rcvd email from Jessica Lane asking for a Tuesday. I gave her my remaining open days before the due date. She confirmed 9/29. Dispatching to Jason Yenser

07/20/2026 ALuman - called Jessica Lane 609-576-0008. no answer, left VM. sent follow up email to propose 8/3 @930 to schedule PM

07/17/2026 ARuby - Called Jessica Lane (609) 576-0008 VM/LM jlane@atlanticare.org

07/14/2026 ARuby - Called Jessica Lane (609) 576-0008 VM/LM sent email to jlane@atlanticare.org with new dates

07/09/2026 ALuman - sent follow up email to Jessica Lane w/ proposed dates to schedule PM

06/25/2026 ALuman - sent another email to Amber Anthony to confirm devices and schedule PM

06/10/2026 ALuman - sent follow up email to Amber Anthony to locate and schedule PMs


06/04/2026 ALuman - called Amber Anthony and she stated she does have 2 Intrasight but no Syncvision and believes that belongs to cathlab. asked me to send her an email with all the info so she can loop in other POCs. sent email to aanthony@atlanticare.org

05/15/2026 ARuby - called Jake Kovacs 609-276-1082 Jake.Kovacs@philips.com VM/LM sent message to confirm devices and propose dates


05/14/2026 ARuby - Received email from Kind, Tiffany <TKind@atlanticare.org> with her offering dates for other devices. Added this to device list to be confirmed so they can be scheduled.


05/12/2026 ARuby - sent email to Jessica Lane (609) 576-0008 jlane@atlanticare.org to see if she is the POC also looped in Steve Napolitano 609-404-7334 snapolitano@atlanticare.org asking them to advise POC and confirm devices. First contact email

⚠️ Problem Description
IntraSight - IP 83718691 - SN 2543
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325031
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 152.0 business days
👷
▶
3 Technician Assigned Jul 21, 10:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-29T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 221d 18h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 29, 12:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details