Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325032 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 49 biz days
Paused: 120 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 4, 2026
120 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Jun 4 → Aug 16, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 4 Ready for Release ⏸ Paused 120 —
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Jun 4 → Jun 4 Entered ▶ Running 0 0
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 0
Jun 4 → Aug 16 Scheduled ▶ Running 49 49
Dispatch 0.1d
Holding 120.6d (excluded)
Coordinators 0.3d
On Track
Dispatch
0.1 days
Holding (excluded from total)
120.6 days
Coordinators
0.3 days
Created: Dec 11, 2025 Due: Sep 30, 2026 (45 days left)
📅
169.7 days Total Age
⏱️
120.6d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 247 days old
🚨
Primary Delay 120.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
120.6d
Scheduled
0.1d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/12/2026 ARuby - FSE Jason Yenser spoke with AJ and he asked to move time to start @7am. Updated schedule and sent email for visibility.

06/04/2026 ARuby - Rcvd email from aabrams@virtua.org confirming 8/31 starting @12p. Dispatched to Jason Yenser

06/04/2026 ARuby - FSE Jason Yenser advised he will be on PTO. Needs rescheduled. Sent email to aabrams@virtua.org

06/04/2026 ARuby - Rcvd email from aabrams@virtua.org confirming Friday Sept 11, Dispatching to Jason Yenser

06/03/2026 ALuman - called AJ Abrams 856-968-2598. No answer, left VM. sent follow up email to aabrams@virtua.org

05/28/2026 DMalloy - Called 856.968.2598 for AJ (Allen) Abrams. No answer. Left a VM for a call back.  


05/20/2026 ARuby - First contact email sent to AJ (Allen) Abrams 856-968-2598 aabrams@virtua.org

⚠️ Problem Description
IntraSight - IP 94390474 - SN 3122
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325032
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 121.0 business days
👷
▶
3 Technician Assigned Jun 4, 8:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-11T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 174d 17h
🆕
Status: Entered by Autumn Ruby Jun 4, 9:21 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 40m
👷
▶
3 Technician Assigned Jun 4, 11:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-31T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 39m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 12, 12:15 PM
Scheduled For: 2026-08-31T11:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 31, 7:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details