Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325033 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Dec 11, 2025 → Aug 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (20 biz days early)
Active: 61 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 4, 2026
120 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Jun 4 → Sep 1, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 11, 2025 Completed: Sep 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 4 Ready for Release ⏸ Paused 120 —
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Jun 4 → Jun 4 Entered ▶ Running 0 0
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 0
Jun 4 → Sep 1 Scheduled ▶ Running 61 61
Dispatch 0.2d
Holding 120.6d (excluded)
Coordinators 61.5d
Billing 10.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
120.6 days
Coordinators
61.5 days
Over SLA
Billing
10.5 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Sep 1, 2026 (29 days early)
📅
180.9 days Total Age
⏱️
120.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
68.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 120.6 days stuck in "Ready for Release"
⏱️
Total Delay 68.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
120.6d
Scheduled
61.3d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
10.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/12/2026 ARuby - FSE Jason Yenser spoke with AJ and he asked to move time to start @7am. Updated schedule and sent email for visibility.

06/04/2026 ARuby - Rcvd email from aabrams@virtua.org confirming 8/31 starting @12p. Dispatched to Jason Yenser


06/04/2026 ARuby - Jason Yenser advised he will be on PTO. Needs rescheduled. Sent email to aabrams@virtua.org

06/04/2026 ARuby - Rcvd email from aabrams@virtua.org confirming Friday Sept 11, Dispatching to Jason Yenser


06/03/2026 ALuman - called AJ Abrams 856-968-2598. No answer, left VM. sent follow up email to aabrams@virtua.org

05/28/2026 DMalloy - Called 856.968.2598 for AJ (Allen) Abrams. No answer. Left a VM for a call back.  


05/20/2026 ARuby - First contact email sent to AJ (Allen) Abrams 856-968-2598 aabrams@virtua.org

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 94390473 - SN 3121
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325033
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 121.0 business days
👷
▶
4 Technician Assigned Jun 4, 8:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-11T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 174d 17h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-11T18:30:00.000+0000
🆕
▶
2 Status: Entered Jun 4, 9:15 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Autumn Ruby
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jun 4, 11:00 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-31T18:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 43m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 12, 12:21 PM
Scheduled For: 2026-08-31T13:30:00.000+0000
🚨 55.0 business days
⏱️
3x Labor Added Aug 31, 5:18 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 10
✔️
Status: Completed by Jason Yenser Aug 31, 9:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 88d 10h, 0m
⏱️
▶
2 Labor Added Sep 1, 4:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 43m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
🚨 11.0 business days
📨
▶
2 Status: Invoice Pending Sep 18, 3:38 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273151

Bottlenecks

Scheduled
Duration: 61.2 business days (threshold: 2.0 business days)
Exceeded by 59.2 business days
Ready to Bill
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 31, 9:30 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-273151

Work Details (4)

Name Type Status Qty Amount Date
WL-03360627 Labor Open 1.5 $262.50 Aug 31, 5:18 PM
WL-03360628 Labor Open 1 $155.00 Aug 31, 5:18 PM
WL-03360629 Travel Open 10 $0.00 Aug 31, 5:18 PM
WL-03362490 Labor Open - $36.10 Sep 1, 4:04 PM

Details