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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325034 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Dec 11, 2025 → Oct 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✗ SLA Missed
Active: 58 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 21, 2026
151 business days (not counted)
43d
▶ Clock Running
Status: Scheduled
Jul 21 → Sep 21, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 21 → Sep 25, 2026
4 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 13, 2026
11 business days (counted)
Running total: 58 of ? biz days used
Created: Dec 11, 2025 Completed: Oct 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 21 Ready for Release ⏸ Paused 151 —
Jul 21 → Sep 21 Scheduled ▶ Running 43 43
Sep 21 → Sep 21 Entered ▶ Running 0 43
Sep 21 → Sep 25 Ready for Scheduling ▶ Running 4 47
Sep 25 → Oct 13 Scheduled ▶ Running 11 58
Dispatch 0.2d
Holding 151.6d (excluded)
Coordinators 60.6d
Billing 1.8d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
151.6 days
Coordinators
60.6 days
Over SLA
Billing
1.8 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Oct 13, 2026 (12 days late)
📅
209.7 days Total Age
⏱️
151.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 151.6 days stuck in "Ready for Release"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
151.6d
Scheduled
55.7d / 2.0d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2026 ARuby - Rcvd email from Jessica confirming Tues, 10/13 @12p

09/25/2026 ARuby - Called Jess Lane, Supervisor Cath/EP Lab (609) 576-0008 VM Her office number is 609-748-7503 per her signature. Called 609-748-7503 rang until it disconnected at 1min 20sec. Unable to LM. Sent fu email to Jessica Lane jlane@atlanticare.org


09/23/2026 ARuby - Sent email to Jessica jlane@atlanticare.org proposing new dates

09/23/2026 ARuby - Fady sent an email asking to schedule 9/23. Jessica responded saying her schedule is booked. Fady asked to schedule after hours and she said that 5:30 will not work because that is after hours.


09/21/2026 ARuby - Called Jessica Lane (609) 576-0008 VM immediatley, LM. Sent email to jlane@atlanticare.org looping in Fady Messak and Stephanie Ramen. Rcvd signed EL from Fady


09/21/2026 ARuby - Sent email to jlane@atlanticare.org asking to reschedule for wed 9/23

09/17/2026 ARuby - Fady sent email to Nicholas mompoint. Waiting for signed EL

09/17/2026 ARuby - Called Jessica Lane (609) 576-0008 VM/LM sent email with updated dates to jlane@atlanticare.org due to Jason OOO on Bereavement EL created and sent to Rebecca to send to Fady


09/11/2026 ARuby - Rcvd email from jlane@atlanticare.org confirming 9/22. Updated scheduled date. Sent confirmation email to Jessica Lane

09/11/2026 ARuby - Jason getting pulled for week long training. Sent email to jlane@atlanticare.org asking for 9/22

07/21/2026 ARuby - Rcvd email from Jessica Lane asking for a Tuesday. I gave her my remaining open days before the due date. She confirmed 9/29. Dispatching to Jason Yenser

07/20/2026 ALuman - called Jessica Lane 609-576-0008. no answer, left VM. sent follow up email to propose 8/3 @930 to schedule PM

07/17/2026 ARuby - Called Jessica Lane (609) 576-0008 VM/LM jlane@atlanticare.org

07/14/2026 ARuby - Called Jessica Lane (609) 576-0008 VM/LM sent email to jlane@atlanticare.org with new dates

07/09/2026 ALuman - sent follow up email to Jessica Lane w/ proposed dates to schedule PM

06/26/2026 ARuby - rcvd email from Jessica confirming she is POC and the device is in Cath Lab1. Called (609) 576-0008 Jessica Lane VM/LM sent email with dates to jlane@atlanticare.org

06/25/2026 ALuman - sent another email to Amber Anthony to confirm devices and schedule PM

06/10/2026 ALuman - sent follow up email to Amber Anthony to locate and schedule PMs

06/04/2026 ALuman - called Amber Anthony and she stated she does have 2 Intrasight but no Syncvision and believes that belongs to cathlab. asked me to send her an email with all the info so she can loop in other POCs. sent email to aanthony@atlanticare.org

05/15/2026 ARuby - called Jake Kovacs 609-276-1082 Jake.Kovacs@philips.com VM/LM sent message to confirm devices and propose dates


05/14/2026 ARuby - Received email from Kind, Tiffany <TKind@atlanticare.org> with her offering dates for other devices. Added this to device list to be confirmed so they can be scheduled.


05/12/2026 ARuby - sent email to Jessica Lane (609) 576-0008 jlane@atlanticare.org to see if she is the POC also looped in Steve Napolitano 609-404-7334 snapolitano@atlanticare.org asking them to advise POC and confirm devices. First contact email

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
SyncVision - IP 86789726 - SN 2196
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325034
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 152.0 business days
👷
▶
3 Technician Assigned Jul 21, 10:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-29T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 221d 18h
🚨 38.0 business days
📅
Dispatch Scheduled by Autumn Ruby Sep 11, 2:14 PM
Scheduled For: 2026-09-22T13:30:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Autumn Ruby Sep 21, 12:33 PM
From: Scheduled
To: Entered
Duration in Previous: 62d 2h
📅
Status: Ready for Scheduling by Autumn Ruby Sep 21, 12:39 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Sep 25, 2:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-13T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 1h
🚨 12.0 business days
⏱️
3x Labor Added Oct 13, 6:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 125
✔️
Status: Completed by Jason Yenser Oct 13, 7:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 4h, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Oct 15, 1:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 16, 3:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 1.0 business days
🧾
Invoice Created Oct 18, 7:59 AM
Invoice Number: SM-275471

Bottlenecks

Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 13, 12:00 PM
Created
Dec 11, 1:16 PM
Invoice #
SM-275471

Work Details (4)

Name Type Status Qty Amount Date
WL-03426576 Labor Open 1.5 $262.50 Oct 13, 6:28 PM
WL-03426577 Labor Open 1.5 $155.00 Oct 13, 6:28 PM
WL-03426578 Travel Open 125 $0.00 Oct 13, 6:28 PM
WL-03429620 Labor Open - $36.10 Oct 15, 1:11 PM

Details