Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325036 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Atlantic Medical Imaging – Brick — 495 Jack Martin Blvd, Brick NJ, 08724

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 22 biz days
Paused: 147 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 15, 2026
147 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Jul 15 → Aug 16, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 15 Ready for Release ⏸ Paused 147
Jul 15 → Aug 16 Scheduled ▶ Running 22 22
Dispatch 0.1d
Holding 147.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
147.6 days
Created: Dec 11, 2025 Due: Sep 30, 2026 (45 days left)
📅
169.7 days Total Age
⏱️
147.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 247 days old
🚨
Primary Delay 147.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
147.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/15/2026 ARuby -  Rcvd call from Sam Spinazzola 732-597-6843 She advised that she has never worked with us before and is confused as to why philips is using a vendor. I told her I looped our FOD Fady in the email I sent and that he would be able to answer the questions better for her. I advised she can review the dates I listed and confirm a scheduling date. She advised that she would respond to the email. Sam Called me back saying she can schedule with me. She confirmed Mon, 8/24 @12:30p Sent confirmation email and dispatched to Jason 8/24 @12:30


07/15/2026 ARuby - Rcvd email communication between david.waller@philips.com Obuchowski, Christian <Christian.Obuchowski@philips.com> and Nolan.Tursi@philips.com. Christian provided the contact Mary Schnabel (732)261-6009 mschnabel@aminj.com. Nolan responded and advised that Sam Spinazzola IS the POC and that there was miscommunication on the correct address. He advised that this is not Cardiology Associates of Ocean. This is Atlantic Medical Imaging – Brick AX#: 94594635 495 Jack Martin Blvd Ste. 3 Brick, NJ 08724. I updated the address and contact information.


07/14/2026 ARuby - Rcvd Call from Sam Spinazzola 732-597-6843 advising she does not work with this group and to remove her as the contact and emails. I told her I would update the information. Sent email to Philips tech david.waller@philips.com to see if they know a good POC. Also found old wo POC Francine Alvino falvino@heartdoctorsnj.com 732-600-6678 looped her in the email.

07/14/2026 ARuby - Line was quite like someone answered, but I could not hear them. Hung up and sent an email to sam.spinazzola@gmail.com with new dates

07/14/2026 ALuman - sent follow up email to Sam Spinazzola

06/30/2026 ALuman - sent follow up email to Sam Spinazzola

06/24/2026 ARuby - Called Tursi, Nolan <Nolan.Tursi@philips.com> 609) 923-0428 VM/LM. Accidentally called nolan back he gave me sam's number 732-597-6843 Nolan said he is a philips rep and Sam will be the POC. Called Sam Spinazzola 732-597-6843 She said shes not in the office but will be onsite tomorrow and asked me to send an email. sent email to sam.spinazzola@gmail.com


06/10/2026 ALuman - sent follow up email to sam.spinazzola@gmail.com

06/10/2026 ALuman - found contact from install WO for Mary Schnabel, sent email to mschnabel@aminj.com

06/03/2026 ALuman - located contact from incident, Sam Spinazzola. sent email to sam.spinazzola@gmail.com

05/28/2026 DMalloy - Called 609.923.0428 for Nolan Tursi. No answer. Left a VM for a call back. Resent to the proposal email for visibilty.  

Nolan.Tursi@philips.com

falvino@heartdoctorsnj.com


05/19/2026 ARuby - First contact email to Tursi, Nolan <Nolan.Tursi@philips.com> 609) 923-0428. 

⚠️ Problem Description
IntraSight Mobile - IP 118322167 - SN 103215
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325036
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 148.0 business days
👷
3 Technician Assigned Jul 15, 3:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-24T16:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 216d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 24, 12:30 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details