Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325037 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Community Hospital of Brooklyn — 2525 Kings Hwy, Brooklyn NY, 11229

Dec 11, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 46 biz days
Paused: 123 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 9, 2026
123 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 4, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 4 → Aug 16, 2026
8 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 9 Ready for Release ⏸ Paused 123 —
Jun 9 → Aug 4 Scheduled ▶ Running 38 38
Aug 4 → Aug 4 Entered ▶ Running 0 38
Aug 4 → Aug 16 Reschedule ▶ Running 8 46
Dispatch 0.1d
Holding 123.6d (excluded)
Coordinators 39.0d
On Track
Dispatch
0.1 days
Holding (excluded from total)
123.6 days
Coordinators
39.0 days
Over SLA
Created: Dec 11, 2025 Due: Oct 30, 2026 (75 days left)
📅
169.7 days Total Age
⏱️
123.6d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Reschedule • 247 days old
🚨
Primary Delay 123.6 days stuck in "Ready for Release"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
123.6d
Scheduled
39.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Removing from Andre. Will reach out to customer to schedule for the same date at a later time.  


06/09/2026 DMalloy - incoming call from customer confirminhe device and agreeing to have FSE Andre onsite on Tuesday, September 15, 2026, at 8:00am. Emailed a confirmation.  

lfraser2@maimo.org


06/05/2026 DMalloy - First Contact email sent to customer Lorelle Fraser confirming the device location, serial number and proposed a date and time for a visit. 

florelle@nych.com

⚠️ Problem Description
IntraSight - IP 102353428 - SN 402689
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325037
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 124.0 business days
📅
▶
4 Dispatch Scheduled Jun 9, 12:02 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 179d 20h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-15T12:00:00.000+0000
🚨 39.0 business days
🆕
Status: Entered by Deon Malloy Aug 4, 5:30 PM
From: Scheduled, Entered
To: Entered, Reschedule
Duration in Previous: 56d 5h, 0m

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Reschedule
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details