Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325037 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Community Hospital of Brooklyn — 2525 Kings Hwy, Brooklyn NY, 11229

Dec 11, 2025 → Oct 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (16 biz days early)
Active: 83 biz days
Paused: 123 biz days
🕐 Clock stopped: Tech Off Site (Oct 7, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 9, 2026
123 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 4, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 38 of ? biz days used
34d
▶ Clock Running
Status: Reschedule
Aug 4 → Sep 22, 2026
34 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2026
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 7, 2026
11 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Oct 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 9 Ready for Release ⏸ Paused 123 —
Jun 9 → Aug 4 Scheduled ▶ Running 38 38
Aug 4 → Aug 4 Entered ▶ Running 0 38
Aug 4 → Sep 22 Reschedule ▶ Running 34 72
Sep 22 → Sep 22 Assigned ▶ Running 0 72
Sep 22 → Oct 7 Scheduled ▶ Running 11 83
Oct 7 → Oct 7 Tech On Site ▶ Running 0 83
Dispatch 0.1d
Holding 123.6d (excluded)
Coordinators 84.7d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
123.6 days
Coordinators
84.7 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Dec 11, 2025 Due: Oct 30, 2026 Completed: Oct 7, 2026 (23 days early)
📅
206.7 days Total Age
⏱️
123.6d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
79.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 123.6 days stuck in "Ready for Release"
⏱️
Total Delay 79.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
123.6d
Scheduled
50.4d / 2.0d SLA
Reschedule
34.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2026 DMalloy - Reminder email sent to customer for next weeks appt 

lfraser2@maimo.org


09/22/2026 DMalloy - Emailed customer to reschedule this to be completed on Wednesday 10/7/2026 at 8am. 

lfraser2@maimo.org


08/04/2026 DMalloy - Removing from Andre. Will reach out to customer to schedule for the same date at a later time.  


06/09/2026 DMalloy - incoming call from customer confirminhe device and agreeing to have FSE Andre onsite on Tuesday, September 15, 2026, at 8:00am. Emailed a confirmation.  

lfraser2@maimo.org


06/05/2026 DMalloy - First Contact email sent to customer Lorelle Fraser confirming the device location, serial number and proposed a date and time for a visit. 

florelle@nych.com

🔧 Work Performed
IntraSight - IP 102353428 - SN 402689
⚠️ Problem Description
IntraSight - IP 102353428 - SN 402689
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325037
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 124.0 business days
📅
▶
4 Dispatch Scheduled Jun 9, 12:02 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 179d 20h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-15T12:00:00.000+0000
🚨 39.0 business days
🆕
Status: Entered by Deon Malloy Aug 4, 5:30 PM
From: Scheduled, Entered
To: Entered, Reschedule
Duration in Previous: 56d 5h, 0m
🚨 34.8 business days
👷
▶
3 Technician Assigned Sep 22, 4:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 23h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-07T12:00:00.000+0000
🚨 11.9 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 7, 8:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 16h
🚗
▶
2 Status: Tech Off Site Oct 7, 3:07 PM
Status: Tech Off Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 1.5, 30
✔️
Status: Completed by Vivian Hyde Oct 7, 3:14 PM
From: Tech Off Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Vivian Hyde Oct 7, 3:31 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏱️
Labor Added Oct 8, 9:21 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 54m
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
📨
▶
2 Status: Invoice Pending Oct 9, 4:07 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-274861

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Reschedule
Duration: 34.3 business days (threshold: 2.0 business days)
Exceeded by 32.3 business days
Scheduled
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 7, 8:00 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-274861

Work Details (6)

Name Type Status Qty Amount Date
WL-03417820 Labor Open 0.5 $0.00 Oct 7, 3:10 PM
WL-03417821 Labor Open 2 $262.50 Oct 7, 3:10 PM
WL-03417822 Labor Open 1.5 $155.00 Oct 7, 3:10 PM
WL-03417823 Travel Open 5 $0.00 Oct 7, 3:10 PM
WL-03417824 Travel Open 30 $0.00 Oct 7, 3:10 PM
WL-03418984 Labor Open - $36.10 Oct 8, 9:21 AM

Details