Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325038 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Fresenius American Access Care Of — 403 E 91st St, New York NY, 10128

Dec 11, 2025 → Oct 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (17 biz days early)
Active: 0 biz days
Paused: 205 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸205d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Oct 6, 2026
205 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 11, 2025 Completed: Oct 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Oct 6 Ready for Release ⏸ Paused 205 —
Oct 6 → Oct 6 Assigned ▶ Running 0 0
Oct 6 → Oct 6 Scheduled ▶ Running 0 0
Dispatch 0.1d
Holding 205.6d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
205.6 days
Billing
1.5 days
Over SLA
Created: Dec 11, 2025 Due: Oct 30, 2026 Completed: Oct 6, 2026 (24 days early)
📅
205.7 days Total Age
⏱️
205.6d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 315 days old
🚨
Primary Delay 205.6 days stuck in "Ready for Release"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
205.6d
Closed
2.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 Rbailey - Called 609.203.6345 NA No Name. Left VM for FU. Resending email. Advised that I needed to change the one date offered


06/12/2026 Rbailey - Called 609.203.6345 for Louis Rivas. NA No Name. Left VM for FU. Resending email for Visibility


06/04/2026 DMalloy - First Contact email sent to customer Louis Rivas confirming the device location, serial number and proposed a date and time for a visit.

louis.rivas@azuracare.com

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
Core M2 Imaging System - IP 86765776 - SN 1589
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325038
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 206.0 business days
👷
▶
4 Technician Assigned Oct 6, 4:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled, Completed
To: Assigned, Scheduled, Completed, Closed
Duration in Previous: 299d 1h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-10-06T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 3:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 2m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Oct 9, 4:06 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-274857

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 6, 12:00 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-274857

Work Details (1)

Name Type Status Qty Amount Date
WL-03416120 Labor Open 0.016666666666667 $36.10 Oct 6, 4:32 PM

Details