Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325039 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Chester County Hospital — 701 E Marshall St, West Chester PA, 19380

Dec 11, 2025 → Sep 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (31 biz days early)
Active: 61 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Sep 16, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 18, 2026
130 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Jun 18 → Sep 16, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 11, 2025 Completed: Sep 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 18 Ready for Release ⏸ Paused 130 —
Jun 18 → Sep 16 Scheduled ▶ Running 61 61
Dispatch 0.1d
Holding 130.6d (excluded)
Coordinators 60.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
130.6 days
Coordinators
60.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 11, 2025 Due: Oct 30, 2026 Completed: Sep 16, 2026 (44 days early)
📅
191.2 days Total Age
⏱️
130.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
60.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 130.6 days stuck in "Ready for Release"
⏱️
Total Delay 60.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
130.6d
Scheduled
60.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2026 ARuby - Sent 1 week reminder email to Donnamarie Montagno 215-860-0775 donnamarie.montagno@pennmedicine.upenn.edu


06/18/2026 ARuby - Dispatching to Jason Yenser

06/18/2026 Rbailey - Rcvd email from Donnamarie advising Sept 15th worked. Sending email and Advising Planner


06/17/2026 Rbailey - Called 610.738.2598 for Sharon. Sending Email to Sharon Gilsky sharon.gilsky@pennmedicine.upenn.edu to propose Jason Yenser to come onsite Sept 15 @Noon


06/04/2026 Rbailey - Sent 1st Attempt Email to Sharon Gilsky sharon.gilsky@pennmedicine.upenn.edu to propose Jason Yenser to come onsite Sept 15 @Noon

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 100666517 - SN 4069
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325039
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 131.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-15T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 189d 2h
🚨 60.7 business days
⏱️
3x Labor Added Sep 15, 5:33 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 12
✔️
Status: Completed by Jason Yenser Sep 15, 11:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 89d 5h, 0m
⏳ 2.0 business days
⏱️
Labor Added Sep 17, 12:01 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 59m
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 3:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 17m, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 20, 10:15 PM
Invoice Number: SM-273141

Bottlenecks

Scheduled
Duration: 60.6 business days (threshold: 2.0 business days)
Exceeded by 58.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 15, 12:00 PM
Created
Dec 11, 1:16 PM
Invoice #
SM-273141

Work Details (4)

Name Type Status Qty Amount Date
WL-03383353 Labor Open 2.25 $262.50 Sep 15, 5:33 PM
WL-03383354 Labor Open 1 $155.00 Sep 15, 5:33 PM
WL-03383355 Travel Open 12 $0.00 Sep 15, 5:33 PM
WL-03386510 Labor Open - $36.10 Sep 17, 12:01 PM

Details