Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325039 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Chester County Hospital — 701 E Marshall St, West Chester PA, 19380

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 39 biz days
Paused: 130 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 18, 2026
130 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 16, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 18 Ready for Release ⏸ Paused 130 —
Jun 18 → Aug 16 Scheduled ▶ Running 39 39
Dispatch 0.1d
Holding 130.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
130.6 days
Created: Dec 11, 2025 Due: Oct 30, 2026 (75 days left)
📅
169.7 days Total Age
⏱️
130.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 247 days old
🚨
Primary Delay 130.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
130.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2026 ARuby - Dispatching to Jason Yenser

06/18/2026 Rbailey - Rcvd email from Donnamarie advising Sept 15th worked. Sending email and Advising Planner


06/17/2026 Rbailey - Called 610.738.2598 for Sharon. Sending Email to Sharon Gilsky sharon.gilsky@pennmedicine.upenn.edu to propose Jason Yenser to come onsite Sept 15 @Noon


06/04/2026 Rbailey - Sent 1st Attempt Email to Sharon Gilsky sharon.gilsky@pennmedicine.upenn.edu to propose Jason Yenser to come onsite Sept 15 @Noon

⚠️ Problem Description
IntraSight - IP 100666517 - SN 4069
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325039
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 131.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-15T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 189d 2h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 15, 12:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details