Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325040 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
4 biz days remaining
Active: 11 biz days
Paused: 206 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸206d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Oct 7, 2026
206 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 23, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Oct 7 Ready for Release ⏸ Paused 206 —
Oct 7 → Oct 7 Assigned ▶ Running 0 0
Oct 7 → Oct 23 Scheduled ▶ Running 11 11
Dispatch 0.1d
Holding 206.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
206.6 days
Created: Dec 11, 2025 Due: Oct 30, 2026 (7 days left)
📅
217.7 days Total Age
⏱️
206.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 315 days old
🚨
Primary Delay 206.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
206.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2026 DMalloy - Rescheduled for this to be completed on this week Friday.  


10/07/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Wednesday 10/21/2026 after 4pm and Thursday 10/2/2026 after 4pm (if needed). Emailed a confirmation.  

mvega@maimo.org

mis-cit@maimo.org


10/07/2026 DMalloy -Called 718.283.7482 for Miguel (Mike) Vega. No answer. Left a VM for a call back. Following up with an email proposing FSE Vivian be onsite on Wed. 10/21/2026 to Thurs. 10/22/2026 (if needed) in the afternoon. 

mvega@maimo.org


10/06/2026 DMalloy - Called 718.283.6395 for Miguel (Mike) Vega. Spoke with a rep that advised he was not available at the moment. She took my info for a call back. Following up with another emaill. 

MIS-CIT@maimo.org

mvega@maimo.org


10/02/2026 DMalloy - Called 718.283.7482 for Miguel (Mike) Vega. No answer. Left a VM for a call back. Following up with an email proposing new dates.

mvega@maimo.org


09/01/2026 Rbailey - Called 718.283.7482 for Miguel (Mike) Vega. NA No Name Left VM for him with Updated email

MVega@maimo.org


07/15/2026 Rbailey - Called 718.283.7483 On a different WO Spoke with Simon. He advised that he is no longer with Maimonides and provided the information. Miguel Vega 718.283.6395


06/23/2026 Rbailey - Called 718.283.7483 Left VM for FU advised resending email and adjusting Times


06/19/2026 Rbailey - Called 718.283.7483 for Simon Christian. NA No Name. Left VM for FU. Resending email for Visibility


06/09/2026 DMalloy - First Contact email sent to customer Simon Christian confirming the device location, serial number and proposed a date and time for a visit. 

sichristian@maimo.org

⚠️ Problem Description
SyncVision - IP 107890066 - SN 401438
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325040
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 207.0 business days
👷
▶
3 Technician Assigned Oct 7, 1:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 299d 21h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-21T20:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 21, 9:00 AM
Scheduled For: 2026-10-23T20:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 23, 4:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details