📍 Essen Medical Associates PC — 1775 Grand Concourse, Bronx NY, 10453
Dec 11, 2025 → Aug 6, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 26, 2026
✓ SLA Met (35 biz days early)
Active: 0 biz days
Paused: 163 biz days
🕐 Clock stopped: Canceled (Aug 6, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 6, 2026
163 business days (not counted)
Created: Dec 11, 2025Canceled: Aug 6, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Aug 6
Ready for Release
⏸ Paused
163
—
Dispatch0.1d
Holding163.6d (excluded)
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
163.6 days
Created: Dec 11, 2025
Due: Sep 26, 2026
Completed: Aug 6, 2026 (51 days early)
📅
163.7 daysTotal Age
⏱️
163.6d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
On Track
Canceled • 247 days old
🚨
Primary Delay163.6 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
163.6d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/27/2026 DMalloy- Called 646.248.3538 for Denise Pena. Spoke with Denise and she advised she had not looked at the email yet. She asked if we can resend. Confirmed email addy and resent for confirmaiton.
PMKPIEXEMPT_POC
05/26/2026 Rbailey - Called 646.248.3538 NA No Name on VM. Resending email for visibility. Advised changing 2nd option to the 25th
05/14/2026 DMalloy - First Contact email sent to customer Denise Pena confirming the device location, serial number and proposed a date and time for a visit.
depena@essenmed.com
⚠️Problem Description
Core M2 Imaging System - IP 94501928 - SN 1743
📄Description
Philips - Image Guided Therapy Device (IGT-D)
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed May 27, 2026
05/26/2026 DMalloy- Called 646.248.3538 for Denise Pena. Spoke with Denise and she advised she had not looked at the email yet. She asked if we can resend. Confirmed email addy and resent for confirmaiton.
PMKPIEXEMPT_POC
📞
Call
Completed May 26, 2026
05/26/2026 Rbailey - Called 646.248.3538 NA No Name on VM. Resending email for visibility. Advised changing 2nd option to the 25th
📞
Call
Completed May 14, 2026
05/14/2026 DMalloy - First Contact email sent to customer Denise Pena confirming the device location, serial number and proposed a date and time for a visit.
depena@essenmed.com
Timeline
📋
Work Order Created Dec 11, 1:16 PM
Work Order:WO-01325042
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanDec 11, 2:27 PM