Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325044 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Presbyterian Medical Center — 51 N 39th St, Philadelphia PA, 19104

Dec 11, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 49 biz days
Paused: 120 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 4, 2026
120 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Jun 4 → Jul 17, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Jul 20, 2026
1 business day (counted)
Running total: 30 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jul 20 → Aug 16, 2026
19 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 4 Ready for Release ⏸ Paused 120
Jun 4 → Jul 17 Scheduled ▶ Running 29 29
Jul 17 → Jul 17 Entered ▶ Running 0 29
Jul 17 → Jul 20 Ready for Scheduling ▶ Running 1 30
Jul 20 → Aug 16 Scheduled ▶ Running 19 49
Dispatch 0.1d
Holding 120.6d (excluded)
Coordinators 31.2d
On Track
Dispatch
0.1 days
Holding (excluded from total)
120.6 days
Coordinators
31.2 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 (45 days left)
📅
169.7 days Total Age
⏱️
120.6d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 247 days old
🚨
Primary Delay 120.6 days stuck in "Ready for Release"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
120.6d
Scheduled
29.8d / 2.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 ARuby - Devi confirmed 9/3 @5pm. Sent confirmation email to dawn.rase@pennmedicine.upenn.edu and Devi.Malloy@pennmedicine.upenn.edu. Dispatching to Jason Yenser.

07/20/2026 ARuby - Rcvd email from Dawn advising that the best time to schedule would be 5p. I sent an email asking which date works best for her. She is waiting on Devi's response.


07/17/2026 ARuby - Previously scheduled outside of our service hours, Sent email to Dawn Rase, dawn.rase@pennmedicine.upenn.edu and Devi Malloy, Devi.Malloy@pennmedicine.upenn.edu proposing new dates. undispatching from Jason Yenser.

06/04/2026 ARuby - Rcvd email confirmation for 8/6 @6a from dawn.rase@pennmedicine.upenn.edu dispatching to Jason Yenser


06/04/2026 ARuby - Rcvd email from Devi confirming Fri 9/18 @5p. I responded advising Jason will be on PTO every friday til the end of the year. Proposed available Thursday dates.


06/03/2026 ARuby - called Devi (Dee-Vee) Malloy 609-864-5930 VM/LM sent email to Devi.Malloy@pennmedicine.upenn.edu she advised in a previous email that mondays do not work for them

06/02/2026 ARuby - updated contact. Devi Malloy, <Devi.Malloy@pennmedicine.upenn.edu> 609-864-5930.

05/29/2026 ARuby - sent email to Devi advising Jason is on PTO until the 1st and I would get back to her with a date and time on monday. Set task to call.


05/21/2026 ARuby - Rcvd email from Dawn. She provided updated address and secondary POC is Devi Malloy, 609-864-5930, Devi.Stabach@pennmedicine.upenn (parking garage is located at 3910 Filbert st with a walkway leading to the CUPP building) 51 N 39th St Philadelphia, PA 19104 Waiting to hear from Devi if this is ok to schedule for 9/18


05/20/2026 ARuby - First contact email sent to Dawn Rase (267) 760-4604 dawn.rase@pennmedicine.upenn.edu & Stabach, Devi Devi.Stabach@pennmedicine.upenn.edu 

⚠️ Problem Description
IntraSight Mobile - IP 101749683 - SN 1260
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325044
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 121.0 business days
🗓️
3 Status: Scheduled Jun 4, 1:16 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-06T10:00:00.000+0000
🚨 30.0 business days
🆕
Status: Entered by Autumn Ruby Jul 17, 4:58 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 43d 3h, 0m
1.9 business days
👷
3 Technician Assigned Jul 20, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-03T21:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 20h

Bottlenecks

Scheduled
Duration: 29.8 business days (threshold: 2.0 business days)
Exceeded by 27.8 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 3, 5:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details