Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325044 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Presbyterian Medical Center — 51 N 39th St, Philadelphia PA, 19104

Dec 11, 2025 → Sep 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (17 biz days early)
Active: 64 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 4, 2026
120 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Jun 4 → Jul 17, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Jul 20, 2026
1 business day (counted)
Running total: 30 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jul 20 → Sep 4, 2026
34 business days (counted)
Running total: 64 of ? biz days used
Created: Dec 11, 2025 Completed: Sep 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 4 Ready for Release ⏸ Paused 120 —
Jun 4 → Jul 17 Scheduled ▶ Running 29 29
Jul 17 → Jul 17 Entered ▶ Running 0 29
Jul 17 → Jul 20 Ready for Scheduling ▶ Running 1 30
Jul 20 → Sep 4 Scheduled ▶ Running 34 64
Dispatch 0.1d
Holding 120.6d (excluded)
Coordinators 65.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
120.6 days
Coordinators
65.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 11, 2025 Due: Sep 30, 2026 Completed: Sep 4, 2026 (26 days early)
📅
183.9 days Total Age
⏱️
120.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
60.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 120.6 days stuck in "Ready for Release"
⏱️
Total Delay 60.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
120.6d
Scheduled
63.8d / 2.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
9.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 ARuby - Devi confirmed 9/3 @5pm. Sent confirmation email to dawn.rase@pennmedicine.upenn.edu and Devi.Malloy@pennmedicine.upenn.edu. Dispatching to Jason Yenser.

07/20/2026 ARuby - Rcvd email from Dawn advising that the best time to schedule would be 5p. I sent an email asking which date works best for her. She is waiting on Devi's response.


07/17/2026 ARuby - Previously scheduled outside of our service hours, Sent email to Dawn Rase, dawn.rase@pennmedicine.upenn.edu and Devi Malloy, Devi.Malloy@pennmedicine.upenn.edu proposing new dates. undispatching from Jason Yenser.

06/04/2026 ARuby - Rcvd email confirmation for 8/6 @6a from dawn.rase@pennmedicine.upenn.edu dispatching to Jason Yenser


06/04/2026 ARuby - Rcvd email from Devi confirming Fri 9/18 @5p. I responded advising Jason will be on PTO every friday til the end of the year. Proposed available Thursday dates.


06/03/2026 ARuby - called Devi (Dee-Vee) Malloy 609-864-5930 VM/LM sent email to Devi.Malloy@pennmedicine.upenn.edu she advised in a previous email that mondays do not work for them

06/02/2026 ARuby - updated contact. Devi Malloy, <Devi.Malloy@pennmedicine.upenn.edu> 609-864-5930.

05/29/2026 ARuby - sent email to Devi advising Jason is on PTO until the 1st and I would get back to her with a date and time on monday. Set task to call.


05/21/2026 ARuby - Rcvd email from Dawn. She provided updated address and secondary POC is Devi Malloy, 609-864-5930, Devi.Stabach@pennmedicine.upenn (parking garage is located at 3910 Filbert st with a walkway leading to the CUPP building) 51 N 39th St Philadelphia, PA 19104 Waiting to hear from Devi if this is ok to schedule for 9/18


05/20/2026 ARuby - First contact email sent to Dawn Rase (267) 760-4604 dawn.rase@pennmedicine.upenn.edu & Stabach, Devi Devi.Stabach@pennmedicine.upenn.edu 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - IP 101749683 - SN 1260
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325044
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 121.0 business days
👷
▶
3 Technician Assigned Jun 4, 1:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-06T10:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 174d 21h
🚨 30.0 business days
🆕
Status: Entered by Autumn Ruby Jul 17, 4:58 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 43d 3h, 0m
⏳ 1.9 business days
👷
▶
3 Technician Assigned Jul 20, 1:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-03T21:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 20h
🚨 34.0 business days
⏱️
4x Labor Added Sep 3, 7:35 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2, 66
✔️
Status: Completed by Jason Yenser Sep 3, 9:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 45d 7h, 0m
⏱️
▶
2 Labor Added Sep 4, 10:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 48m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 13d 6h
📨
▶
2 Status: Invoice Pending Sep 18, 3:35 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273142

Bottlenecks

Scheduled
Duration: 29.8 business days (threshold: 2.0 business days)
Exceeded by 27.8 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 3, 5:00 PM
Created
Dec 11, 1:16 PM
Invoice #
SM-273142

Work Details (5)

Name Type Status Qty Amount Date
WL-03367440 Labor Open 1.5 $262.50 Sep 3, 7:35 PM
WL-03367441 Labor Open 2 $155.00 Sep 3, 7:35 PM
WL-03367442 Expenses Open 1 $0.00 Sep 3, 7:35 PM
WL-03367443 Travel Open 66 $0.00 Sep 3, 7:35 PM
WL-03368109 Labor Open - $36.10 Sep 4, 10:03 AM

Details