Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325046 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Grand View Hospital — 700 Lawn Ave, Sellersville PA, 18960

Dec 11, 2025 → Oct 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (26 biz days early)
Active: 69 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jul 13, 2026
145 business days (not counted)
69d
▶ Clock Running
Status: Scheduled
Jul 13 → Oct 20, 2026
69 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 11, 2025 Completed: Oct 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jul 13 Ready for Release ⏸ Paused 145 —
Jul 13 → Oct 20 Scheduled ▶ Running 69 69
Dispatch 0.1d
Holding 145.6d (excluded)
Coordinators 69.1d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
145.6 days
Coordinators
69.1 days
Over SLA
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
213.8 days Total Age
⏱️
145.6d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
68.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 315 days old
🚨
Primary Delay 145.6 days stuck in "Ready for Release"
⏱️
Total Delay 68.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
145.6d
Scheduled
69.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2026 ARuby - Rcvd email from Kathleen.Rupinski@sluhn.org she confirmed the reschedule date. Sent fu email to Kate. Updated schedule date


09/11/2026 ARuby - Sent email to Kathleen.Rupinski@sluhn.org advising FSE is getting pulled for training and asked to reschedule for mon 10/19


07/13/2026 ARuby - Rcvd email from Rupinski, Kathleen <Kathleen.Rupinski@sluhn.org> advising Oct. 1st works. Sent confirmation email and dispatched to Jason Yenser


06/26/2026 Rbailey - Sent 1st Attempt Email to Rupinski, Kate <krupinski@gvh.org> to Propose Jason Yenser for Oct 1 @7:30

Kathleen.Rupinski@sluhn.org 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 82011429 - SN 1169
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325046
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 146.0 business days
👷
▶
3 Technician Assigned Jul 13, 9:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-01T14:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 213d 18h
🚨 44.0 business days
📅
Dispatch Scheduled by Autumn Ruby Sep 11, 5:04 PM
Scheduled For: 2026-10-19T14:00:00.000+0000
🚨 25.9 business days
⏱️
5x Labor Added Oct 19, 6:54 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.75, 0.5, 27
✔️
Status: Completed by Jason Yenser Oct 19, 9:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 98d 11h, 0m
⏳ 2.4 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 4:11 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏱️
Labor Added Oct 22, 11:44 AM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 20h 4m

Bottlenecks

Scheduled
Duration: 69.1 business days (threshold: 2.0 business days)
Exceeded by 67.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 19, 10:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03434759 Labor Open 1 $0.00 Oct 19, 6:54 PM
WL-03434760 Labor Open 1.75 $262.50 Oct 19, 6:54 PM
WL-03434761 Labor Open 0.5 $155.00 Oct 19, 6:54 PM
WL-03434762 Travel Open 27 $0.00 Oct 19, 6:54 PM
WL-03434763 Travel Open 27 $0.00 Oct 19, 6:54 PM
WL-03439444 Labor Open - $36.10 Oct 22, 11:44 AM

Details