Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325048 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Southampton Hospital — 240 Meeting House Ln, Southampton NY, 11968

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 16, 2026
169 business days (not counted)
Created: Dec 11, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 16 Ready for Release ⏸ Paused 169 —
Dispatch 0.1d
On Track
Dispatch
0.1 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (106 days left)
📅
169.7 days Total Age
⏱️
0.1d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 247 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2026 Rbailey - Called 631.655.4644 NA No Name Left VM for FU

07/30/2026 Rbailey - Called 631.726.8411 She Xfer'd me to IR. NA Left VM for FU. Message also said that we could try 631.655.4644


07/30/2026 Rbailey - Called 631.726.8200 Asked Oper for Cath Lab. She said only number she had was for CCU or Director. Xfer'd to Director Helen (Vansnussen) . NA VM said we could call radiology 631.726.8411 Left VM for FU

07/30/2026 Rbailey - Called 631.726.8200 Asked Oper for Cath Lab. She Xfer'd me to CCU spoke with Michelle. She said this was not her Dept and she attempted to Xfer. Did not go through

07/30/2026 Rbailey - Called 631.726.8415 got VM for Bruce Kat. NA Left VM for FU

07/30/2026 Rbailey - Called 631.926.7686 for Jill Matos. NA No Name Left VM for FU


07/28/2026 Rbailey - Called 631.726.8415 the number for Sean Kosinski on other WO. the VM was for Bruce Kat. NA Left VM for FU (I mentioned Sean)

07/28/2026 Rbailey - Called 631.926.7686 for Jill Matos. NA No Name Left VM for FU


07/20/2026 DMalloy -Reaching out to the FOM before proposing a date for the PM to be completed.

⚠️ Problem Description
IntraSight - IP 83788500 - SN 1569
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325048
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details