Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325049 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center — 700 Mullica Hill Rd, Mullica Hill NJ, 08062

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
22 biz days remaining
Active: 10 biz days
Paused: 207 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸207d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Oct 8, 2026
207 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 23, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Oct 8 Ready for Release ⏸ Paused 207 —
Oct 8 → Oct 23 Ready for Scheduling ▶ Running 10 10
Dispatch 0.1d
Holding 207.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
207.6 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
217.7 days Total Age
⏱️
207.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 315 days old
🚨
Primary Delay 207.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
207.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/19/2026 - Called Lauren Vergara 856-508-2267 Rang until phone disconnected at 1.5mins. Sent fu email to vergaral1@ihn.org proposing new dates.


10/12/2026 ARuby - 856-508-2267 Rang until it hung up, unable to LM. Sent email to Lauren Vergara vergaral1@ihn.org proposing new dates


10/08/2026 ARuby - Rcvd email from Lauren Vergara Nurse Manager Cardiac Catheterization/Interventional Radiology Lab 856-508-2267 vergaral1@ihn.org asking what lab these are in and asked for later starting times and ideally not on monday. Proposed next week Thursday October 15th @ 3 & 5:30p Called 856-508-2267 VM of 82267 LM sent Fu email.


10/07/2026 ARuby - Called Laura Wiberg 215.518.2927 VM/LM called Andrew Knox 215.316.0774. Andrew said he was unable to speak with Laura and is extremely difficult to get ahold of. He said he will send her a text today. He said he is to a point where he is going to start looking for her.  Sent email looping back in wibergl@ihn.org


10/01/2026 ARuby - Rcvd email from Andrew Knox andrew.knox@philips.com advising these need scheduled after 2p. He said he has a meeting with Laura this afternoon. Sent new proposals to Andrew asking him to confirm the POC.


09/29/2026 ARuby - Sent FU email to Andrew Knox. andrew.knox@philips.com Looped in Karen West-Vogeding (856) 508-1370 westvogedingk@ihn.org


09/25/2026 ARuby - Called Jim Oakley 856-981-5189 straight to VM/LM jim.oakley@philips.com Called 856.508.1227 for the Cath Lab and ask for Lauren Wiberg VM/LM wibergl@ihn.org. Called 215.518.2927 for Lauren Wiberg VM/LM. Called mainline (856) 508-1000 Sandy xfer to biomed spoke to Ryan xfer to Jim Oakley, andrew Knox field service manager for imaging andrew.knox@philips.com 215-316-0774. Called 215-316-0774 for Andrew Knox he said the least he can do is review the devices we have and asked me to send him an email to andrew.knox@philips.com


09/18/2026 ARuby - Sent fu to Jim Oakley jim.oakley@philips.com


09/02/2026 ARuby - Called (856) 508-1000 Nancy xfer to biomed Antony advised to call supervisor of Biomed 856-981-5189 Jim Oakley jim.oakley@philips.com. Called 856-981-5189, no name, VM/LM, sent email to jim.oakley@philips.com


08/10/2026 Rbailey - Called 856.508.1000 to speak with Cath Lab as We rcvd email from Billie Jean that these are not her Devices. NA Got VM for Cardiac Cath and Interventional Radiology. Left VM for FU


08/07/2026 ARuby - Called Billie Jean Bourdon Ultrasound Supervisor at mullica hill. (856) 508-1163 VM/LM Sent email to bourdonbj@ihn.org 


07/30/2026 Rbailey - Called 215.518.2927 NA No Name. Left VM for Lauren. Advised that I was resending email

07/30/2026 Rbailey - Called 856.508.1227. NA Got the VM for Cardiac Cath and Interventional Radiology. NA Left VM for FU


07/28/2026 Rbailey - Called 215.518.2927 NA No Name. Left VM for Lauren. Advised that I was resending email


07/21/2026 ARuby - Sent email to Lauren Wiberg wibergl@ihn.org to propose new date


07/13/2026 Rbailey - Called 856.508.1227 Spoke with Matt. He said that if we could hold he would get her. He came back to the line and said that She was on her way back if we could hold. After 15 mins disconnected. Resending email for Visibility


07/13/2026 Rbailey - Called 609.230.1245 Spoke with Audrey. She is no longer with company, but said to try 856.508.1227 for the Cath Lab and ask for Lauren


07/13/2026 Rbailey - Called 215.518.2927 NA No Name just Number. Left VM for FU


06/30/2026 Rbailey - Sent 1st Attempt Email to Lauren Wiberg wibergl@ihn.org to propose Jason Yenser Oct 7 @ 8am

⚠️ Problem Description
IntraSight - IP 80794334 - SN 1130
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325049
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 208.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby Oct 8, 12:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 300d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details