Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325052 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 McCollister's — 1200 Highland Drive, Suite B, Westampton NJ, 08060

Dec 11, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (192 biz days early)
Active: 0 biz days
Paused: 48 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Feb 23, 2026
48 business days (not counted)
Created: Dec 11, 2025 Canceled: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Feb 23 Ready for Release ⏸ Paused 48 —
Dispatch 0.1d
Holding 48.6d (excluded)
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
48.6 days
Created: Dec 11, 2025 Due: Nov 30, 2026 Completed: Feb 23, 2026 (280 days early)
📅
48.7 days Total Age
⏱️
48.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 247 days old
🚨
Primary Delay 48.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
48.6d

💬 Activities, Notes & Communications

⚠️ Problem Description
Core Mobile Imaging System 120V - IP 77174848 - SN 1121
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325052
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 49.0 business days
🚫
Status: Canceled by Mandy Newman Feb 23, 2:19 PM
From: Ready for Release
To: Canceled
Duration in Previous: 73d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details