Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325053 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 33 biz days
Paused: 136 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 29, 2026
136 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Jun 29 → Aug 16, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 29 Ready for Release ⏸ Paused 136 —
Jun 29 → Aug 16 Scheduled ▶ Running 33 33
Dispatch 0.1d
Holding 136.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
136.6 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (106 days left)
📅
169.7 days Total Age
⏱️
136.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 247 days old
🚨
Primary Delay 136.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
136.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/29/2026 ARuby - Pilar confirmed location and asked for the 6th or 9th @7a. I confirmed 6th @7am will be fine. dispatched to Jason Yenser 10/6 @7a

06/29/2026 ARuby - Rcvd email from Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> advising we listed the wrong address. Wrong address was listed in the email. Sent FU including correct address.

06/26/2026 Rbailey - Sent 1st Attempt Email to Pilar to Propose Jason Yenser onsite Jason Yenser Oct 5 @ 9:30

⚠️ Problem Description
SyncVision - IP 82880053 - SN 2598
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325053
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 137.0 business days
👷
▶
3 Technician Assigned Jun 29, 9:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-06T11:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 199d 17h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 6, 7:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details