Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325053 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Dec 11, 2025 → Oct 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (34 biz days early)
Active: 70 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Oct 7, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 29, 2026
136 business days (not counted)
70d
▶ Clock Running
Status: Scheduled
Jun 29 → Oct 7, 2026
70 business days (counted)
Running total: 70 of ? biz days used
Created: Dec 11, 2025 Completed: Oct 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 29 Ready for Release ⏸ Paused 136 —
Jun 29 → Oct 7 Scheduled ▶ Running 70 70
Dispatch 0.1d
Holding 136.6d (excluded)
Coordinators 70.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
136.6 days
Coordinators
70.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 11, 2025 Due: Nov 30, 2026 Completed: Oct 7, 2026 (54 days early)
📅
205.9 days Total Age
⏱️
136.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
69.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 136.6 days stuck in "Ready for Release"
⏱️
Total Delay 69.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
136.6d
Scheduled
70.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2026 ARuby - Sent reminder email to Pilar.Napolitano@pennmedicine.upenn.edu

06/29/2026 ARuby - Pilar confirmed location and asked for the 6th or 9th @7a. I confirmed 6th @7am will be fine. dispatched to Jason Yenser 10/6 @7a

06/29/2026 ARuby - Rcvd email from Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> advising we listed the wrong address. Wrong address was listed in the email. Sent FU including correct address.

06/26/2026 Rbailey - Sent 1st Attempt Email to Pilar to Propose Jason Yenser onsite Jason Yenser Oct 5 @ 9:30

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
SyncVision - IP 82880053 - SN 2598
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325053
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 137.0 business days
👷
▶
3 Technician Assigned Jun 29, 9:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-06T11:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 199d 17h
🚨 70.0 business days
⏱️
3x Labor Added Oct 6, 8:15 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.25
✔️
Status: Completed by Jason Yenser Oct 6, 9:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 99d 12h, 0m
⏱️
Labor Added Oct 7, 1:05 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 0m
📨
Status: Invoice Pending by Timothy Amburgey Oct 9, 4:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 31m, 0m
⏳ 1.0 business days
🧾
Invoice Created Oct 11, 8:27 AM
Invoice Number: SM-274859

Bottlenecks

Scheduled
Duration: 70.2 business days (threshold: 2.0 business days)
Exceeded by 68.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 6, 7:00 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-274859

Work Details (4)

Name Type Status Qty Amount Date
WL-03416705 Labor Open 1.5 $262.50 Oct 6, 8:15 PM
WL-03416706 Labor Open 0.25 $155.00 Oct 6, 8:15 PM
WL-03416707 Travel Open 0.25 $0.00 Oct 6, 8:15 PM
WL-03417524 Labor Open - $36.10 Oct 7, 1:05 PM

Details