📍 South Shore University Hospital — 2175 Union Blvd, BAY SHORE NY, 11706
Dec 11, 2025 → Sep 29, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (1 biz days early)
Active: 5 biz days
Paused: 195 biz days
🕐 Clock stopped: Tech Off Site (Sep 29, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸195d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Sep 22, 2026
195 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 29, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 11, 2025Tech Off Site: Sep 29, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Sep 22
Ready for Release
⏸ Paused
195
—
Sep 22 → Sep 22
Assigned
▶ Running
0
0
Sep 22 → Sep 29
Scheduled
▶ Running
5
5
Sep 29 → Sep 29
Tech On Site
▶ Running
0
5
Dispatch0.1d
Holding195.6d (excluded)
Coordinators6.0d
Field Work0.6d
Billing6.5d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
195.6 days
Coordinators
6.0 days
Over SLA
Field Work
0.6 days
Billing
6.5 days
Over SLA
Created: Dec 11, 2025
Due: Sep 30, 2026
Completed: Sep 29, 2026 (1 days early)
📅
200.7 daysTotal Age
⏱️
195.6d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
10.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay195.6 days stuck in "Ready for Release"
⏱️
Total Delay10.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
195.6d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
6.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/22/2026 DMalloy - Called 516.491.3786 for Cory Langhan. Line went straight to VM and the box was full. Could not leave a VM. Following up with an email advising that the device was due for the IGTD PM before 9/30. Proposed FSE Vivian complete on Tuesday 9/29 on or after 1:30pm.
clanghan@northwell.edu
skearney@northwell.edu
05/27/2026 DMalloy - Called 347.379.0925 for Sean Kearney. No answer. Left a VM for a Call back. Following up with an email.
skearney@northwell.edu
clanghan@northwell.edu
PMKPIEXEMPT_POC
05/26/2026 Rbailey - Called 516.491.3786 NA Left VM for Cory. Resending email for Visibility
05/15/2026 DMalloy - First Contact email sent to customer Cory Langhan confirming the device location, serial number and proposed a date and time for a visit.
clanghan@northwell.edu
🔧Work Performed
IntraSight Mobile - IP 96488905 - SN 502
⚠️Problem Description
IntraSight Mobile - IP 96488905 - SN 502
📄Description
Philips - Image Guided Therapy Device (IGT-D)
📞Call Description
PM - Contract - BG Required PM
📞
Call, No Answer
Completed Sep 22, 2026
09/22/2026 DMalloy - Called 516.491.3786 for Cory Langhan. Line went straight to VM and the box was full. Could not leave a VM. Following up with an email advising that the device was due for the IGTD PM before 9/30. Proposed FSE Vivian complete on Tuesday 9/29 on or after 1:30pm.
clanghan@northwell.edu
skearney@northwell.edu
📞
Call
Completed May 27, 2026
05/27/2026 DMalloy - Called 347.379.0925 for Sean Kearney. No answer. Left a VM for a Call back. Following up with an email.
skearney@northwell.edu
clanghan@northwell.edu
📞
Call
Completed May 26, 2026
05/26/2026 Rbailey - Called 516.491.3786 NA Left VM for Cory. Resending email for Visibility
📅
WO-01325054 - Preventive Maintenance - DD: 9/30/2026 - - IGT-D - BAY SHORE - South Shore University Hospital
Sep 29, 2026 1:30pm – 3:30pm
Work Order: WO-01325054
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13768683
Location: South Shore University Hospital
Address: 2175 Union Blvd, BAY SHORE, NY 11706
Manufacturer: Philips
Model #: IGT-D
Serial #: IGT-D502
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/30/2026
Sch
Timeline
📋
Work Order Created Dec 11, 1:16 PM
Work Order:WO-01325054
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanDec 11, 2:27 PM