Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325055 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 16, 2026
169 business days (not counted)
Created: Dec 11, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 16 Ready for Release ⏸ Paused 169 —
Dispatch 0.1d
On Track
Dispatch
0.1 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (106 days left)
📅
169.7 days Total Age
⏱️
0.1d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 247 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/30/2026 Rbailey - Called 646.208.4614 to follow up with Valerie as she replied to email asking if these were mobile


07/29/2026 Rbailey - Called 212.434.4643 Spoke with Valerie. She said to Send her the email and she would let us know. Proposed Oct 26 @9


07/27/2026 Rbailey - Called 212.434.4643 number for Valerie Berisha. NA Left VM for FU. Spoke with Tammy on other call. Advised I was resending email for visibility


07/16/2026 Rbailey - Rcvd call from 212.434.6870 Tammy Ng. She advised that Valerie is on vacation. Resending email with Tammy included


07/16/2026 Rbailey - Called 212.434.6870 to speak with Tammy Ng to advise that Valerie vm full.


07/16/2026 Rbailey - Called 212.434.4643 Alt Number for Valerie Berisha. Left VM for FU. Resending email to Propose Updated Date of Oct 19 @8:30


07/16/2026 Rbailey - Called 646.208.4614 the number for Valerie Berisha. Straight VM. The Mailbox is full and can't accept messages


07/02/2026 DMalloy -First Contact email sent to customer Valerie Berisha confirming the device location, serial number and proposed a date and time for a visit. 

vberisha1@northwell.edu

⚠️ Problem Description
IntraSight Mobile - IP 96488512 - SN 543
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325055
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details