Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325058 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219

Dec 11, 2025 → Oct 16, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (28 biz days early)
Active: 32 biz days
Paused: 180 biz days
🕐 Clock stopped: Tech Off Site (Oct 16, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 31, 2026
180 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Aug 31 → Oct 16, 2026
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Oct 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 31 Ready for Release ⏸ Paused 180 —
Aug 31 → Aug 31 Assigned ▶ Running 0 0
Aug 31 → Oct 16 Scheduled ▶ Running 32 32
Oct 16 → Oct 16 Tech On Site ▶ Running 0 32
Dispatch 0.1d
Holding 180.6d (excluded)
Coordinators 32.9d
Field Work 0.6d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
180.6 days
Coordinators
32.9 days
Over SLA
Field Work
0.6 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
212.7 days Total Age
⏱️
180.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 315 days old
🚨
Primary Delay 180.6 days stuck in "Ready for Release"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
180.6d
Scheduled
32.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2026 DMalloy - Reminder email sent to customers for next weeks appt.  

mvega@maimo.org


07/23/2026 Rbailey - Rcvd email from Miguel (Mike) Vega who advised that we could have Vivian on site Oct 16 @8 with reminder 1 week prior. Sending email and Advising Planner 


07/23/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel (Mike) Resending email for Visibility


07/23/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. She Confirmed that it would be Miguel (Mike) Vega. and to rereach out to him


07/15/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel


07/15/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. Asked for Miguel. Told to call 718.283.7482


07/15/2026 Rbailey - Called 718.283.6395 for Miguel. Phone was Answered as Cath Lab. Asked for Miguel and was told 718.283.7480


07/15/2026 Rbailey - Called 718.283.7483 Spoke with Simon. He advised that he is no longer with Maimonides and provided the information. Miguel Vega 718.283.6395

MVega@maimo.org


07/15/2026 Rbailey - Called 718.283.7000 this is the Transfer line. She said the main number is 718.283.6000 spoke with Joy. Asked for IR and Xfer'd. Spoke with IR she said to CB as her Manager is on the other line and to try back 718.283.7125


07/15/2026 Rbailey - Called 718.283.7055 this number was Endo. She Xfer'd to Oper and said to ask for the Cath Lab. Xfer'd to Cath Spoke with Lady who was not familiar with Device. I advised that the WO mentioned Cath Rm 1


07/08/2026 Rbailey - Sent 1st Attempt email to Simon Christian <SiChristian@maimo.org> to confirm IGTD location

🔧 Work Performed
IntraSight Mobile - IP 102353492 - SN 1468
⚠️ Problem Description
IntraSight Mobile - IP 102353492 - SN 1468
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325058
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 181.0 business days
👷
▶
3 Status: Assigned Aug 31, 12:59 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-16T12:00:00.000+0000, 2026-10-17T12:00:00.000+0000
🚨 28.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 8, 6:01 PM
Scheduled For: 2026-10-15T12:00:00.000+0000
⏳ 4.7 business days
📅
Dispatch Scheduled by Deon Malloy Oct 15, 11:05 AM
Scheduled For: 2026-10-16T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 16, 2:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 1h
🚗
Status: Tech Off Site by Vivian Hyde Oct 16, 6:51 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 35m
⏱️
3x Labor Added Oct 16, 6:59 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 10
✔️
Status: Completed by Vivian Hyde Oct 16, 7:08 PM
From: Tech Off Site
To: Completed
Duration in Previous: 16m
🏁
Status: Closed by Vivian Hyde Oct 16, 7:24 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 1.6 business days
⏱️
Labor Added Oct 19, 10:13 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 4:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 20h
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 20h 3m

Bottlenecks

Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 16, 8:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03432316 Labor Open 1 $155.00 Oct 16, 6:59 PM
WL-03432317 Labor Open 2 $262.50 Oct 16, 6:59 PM
WL-03432318 Travel Open 10 $0.00 Oct 16, 6:59 PM
WL-03433711 Labor Open - $36.10 Oct 19, 10:13 AM

Details