Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325060 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Peconic Bay Medical Center — 1300 Roanoke Ave, Riverhead NY, 11901

Dec 11, 2025 → Oct 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (25 biz days early)
Active: 5 biz days
Paused: 210 biz days
🕐 Clock stopped: Tech Off Site (Oct 21, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸210d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Oct 14, 2026
210 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Oct 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Oct 14 Ready for Release ⏸ Paused 210 —
Oct 14 → Oct 14 Assigned ▶ Running 0 0
Oct 14 → Oct 20 Scheduled ▶ Running 4 4
Oct 20 → Oct 21 Tech On Site ▶ Running 1 5
Dispatch 0.1d
Holding 210.6d (excluded)
Coordinators 5.0d
Field Work 1.2d
Billing 0.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
210.6 days
Coordinators
5.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.5 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
214.9 days Total Age
⏱️
210.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Billing Review • 315 days old
🚨
Primary Delay 210.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
210.6d
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2026 DMalloy - Reminder email sent to the customer for next weeks appt.  

SNassau@northwell.edu


07/27/2026 Rbailey - Rcvd email from Samantha Oct 20 Works. Dispatching WO and Sending Email


07/27/2026 Rbailey - Called 631.548.6000 Xfer'd to Cath Lab. Spoke with Cath Lab. Asked for Cath Lab. She Xfer'd me to x 6574 (631.548.6574) NA Left VM for FU. Resending email for visibility

SNassau@northwell.edu


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Front Desk of Cath Lab. Phone rang and rang and went back to Oper. She Xfer'd to Amanda in Cath lab. She said Samantha left for the Day. Resending email for Visibility


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Nurse line of Cath Lab. Phone Answered and then Hung Up


07/22/2026 Rbailey - Called 631.548.6574 Got the VM for Samantha. Advised I would try Cath Lab


07/22/2026 Rbailey - Called 631.548.6948 Phone answered by Chris. He said He was Xfer'g to Manager. Phone just rang and rang


07/14/2026 Rbailey - Called 631.548.6574 NA Left VM for Samantha Advising that I was resending email with Proposed Date Time for Vivian to come onsite. October 20 @10am


07/14/2026 Rbailey - Called 631.548.6948 NA Phone just rang and rang


07/10/2026 Rbailey - Sent 1st Attempt Email to Confirm Device Location

🔧 Work Performed
SyncVision - IP 96488986 - SN 3262
⚠️ Problem Description
SyncVision - IP 96488986 - SN 3262
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325060
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 211.0 business days
👷
▶
4 Status: Assigned Oct 14, 8:39 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-20T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-19T00:00:00.000+0000, 2026-10-19T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 20, 9:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
4x Labor Added Oct 20, 9:02 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 1, 80
💵
▶
2 2x Expenses Added Oct 20, 9:20 PM
2x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 12h 17m, 0m
🏁
Status: Closed by Vivian Hyde Oct 20, 9:32 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Oct 22, 10:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 56m
💵
Status: Billing Review by Timothy Amburgey Oct 22, 4:39 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4h 23m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 19, 10:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03436821 Labor Open 2.5 $155.00 Oct 20, 9:02 PM
WL-03436822 Labor Open 2 $262.50 Oct 20, 9:02 PM
WL-03436823 Expenses Open 1 $0.00 Oct 20, 9:02 PM
WL-03436824 Travel Open 80 $0.00 Oct 20, 9:02 PM
WL-03436851 Expenses Open 1 $0.00 Oct 20, 9:20 PM
WL-03436852 Expenses Open 1 $0.00 Oct 20, 9:20 PM
WL-03439211 Labor Open - $36.10 Oct 22, 10:18 AM

Details