Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325061 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Plainview Hospital — 888 Old Country Rd, Plainview NY, 11803

Dec 11, 2025 → Oct 21, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (25 biz days early)
Active: 35 biz days
Paused: 180 biz days
🕐 Clock stopped: Tech Off Site (Oct 21, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 31, 2026
180 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Aug 31 → Oct 21, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Oct 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 31 Ready for Release ⏸ Paused 180 —
Aug 31 → Aug 31 Assigned ▶ Running 0 0
Aug 31 → Oct 21 Scheduled ▶ Running 35 35
Oct 21 → Oct 21 Tech On Site ▶ Running 0 35
Dispatch 0.1d
Holding 180.6d (excluded)
Coordinators 35.8d
Field Work 0.8d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
180.6 days
Coordinators
35.8 days
Over SLA
Field Work
0.8 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
215.7 days Total Age
⏱️
180.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 315 days old
🚨
Primary Delay 180.6 days stuck in "Ready for Release"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
180.6d
Scheduled
35.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/17/2026 Rbailey - Rcvd email from Ellen Confirming. Sending email and Advising planner Vivian Oct 21 @8


07/16/2026 Rbailey - Rcvd email from Ellen asking for earlier start time. Replying with Oct 21 @8am


07/16/2026 Rbailey - Rcvd Email from Ellen requesting Wednesday or Friday. Proposed Wed Oct 21


07/15/2026 Rbailey - Called 516.719.2330 NA Left VM for Ellen advising that I was resending email with October 19 @ 930


07/10/2026 Rbailey - Sent 1st Attempt Email to Confirm Device Location

🔧 Work Performed
IntraSight - IP 101753770 - SN 4567
⚠️ Problem Description
IntraSight - IP 101753770 - SN 4567
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325061
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 181.0 business days
👷
▶
3 Technician Assigned Aug 31, 1:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 262d 21h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-21T12:00:00.000+0000
🚨 36.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 21, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 50d 22h
🚗
Status: Tech Off Site by Vivian Hyde Oct 21, 5:42 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 47m
⏱️
4x Labor Added Oct 21, 5:56 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 0.5, 15
✔️
Status: Completed by Vivian Hyde Oct 21, 6:07 PM
From: Tech Off Site
To: Completed
Duration in Previous: 24m
🏁
Status: Closed by Vivian Hyde Oct 21, 6:18 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏱️
▶
2 Labor Added Oct 22, 10:58 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 44m
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 13m

Bottlenecks

Scheduled
Duration: 35.8 business days (threshold: 2.0 business days)
Exceeded by 33.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 21, 8:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03438437 Labor Open 3 $0.00 Oct 21, 5:56 PM
WL-03438438 Labor Open 2 $262.50 Oct 21, 5:56 PM
WL-03438439 Labor Open 0.5 $155.00 Oct 21, 5:56 PM
WL-03438440 Travel Open 15 $0.00 Oct 21, 5:56 PM
WL-03439341 Labor Open - $36.10 Oct 22, 10:58 AM

Details