📍 Bellevue Hospital Center — 462 1st Ave, New York NY, 10016
Dec 11, 2025 → Present
🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 16, 2026
169 business days (not counted)
Created: Dec 11, 2025Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Aug 16
Ready for Release
⏸ Paused
169
—
Dispatch0.1d
On Track
Dispatch
0.1 days
Created: Dec 11, 2025
Due: Nov 30, 2026 (106 days left)
📅
169.7 daysTotal Age
⏱️
0.1d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 247 days old
✅
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/16/2026 Rbailey - Called 347.920.1265 spoke with Harold. Scheduled for Oct 23 @3. Sending email and Advising Planner
07/01/2026 DMalloy - First Contact email sent to customer Harold House confirming the device location, serial number and proposed a date and time for a visit.
07/16/2026 Rbailey - Called 347.920.1265 spoke with Harold. Scheduled for Oct 23 @3. Sending email and Advising Planner
📞
Call
Completed Jul 1, 2026
07/01/2026 DMalloy - First Contact email sent to customer Harold House confirming the device location, serial number and proposed a date and time for a visit.
housenh@nychhc.org
Timeline
📋
Work Order Created Dec 11, 1:16 PM
Work Order:WO-01325062
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanDec 11, 2:27 PM