Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325062 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Bellevue Hospital Center — 462 1st Ave, New York NY, 10016

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
22 biz days remaining
Active: 37 biz days
Paused: 180 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 31, 2026
180 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Aug 31 → Oct 23, 2026
37 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 31 Ready for Release ⏸ Paused 180 —
Aug 31 → Aug 31 Assigned ▶ Running 0 0
Aug 31 → Oct 23 Scheduled ▶ Running 37 37
Dispatch 0.1d
Holding 180.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
180.6 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
217.7 days Total Age
⏱️
180.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 315 days old
🚨
Primary Delay 180.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
180.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2026 DMalloy - Reminder email sent to the customer for next weeks appt.  

housenh@nychhc.org


07/16/2026 Rbailey - Called 347.920.1265 spoke with Harold. Scheduled for Oct 23 @3. Sending email and Advising Planner


07/01/2026 DMalloy - First Contact email sent to customer Harold House confirming the device location, serial number and proposed a date and time for a visit. 

housenh@nychhc.org

⚠️ Problem Description
IntraSight - IP 103698706 - SN 4818
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325062
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 181.0 business days
👷
▶
3 Technician Assigned Aug 31, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 262d 21h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-23T19:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 23, 3:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details