Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325065 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Peconic Bay Medical Center — 1300 Roanoke Ave, Riverhead NY, 11901

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 16, 2026
169 business days (not counted)
Created: Dec 11, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 16 Ready for Release ⏸ Paused 169 —
Dispatch 0.1d
On Track
Dispatch
0.1 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (106 days left)
📅
169.7 days Total Age
⏱️
0.1d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 247 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/27/2026 Rbailey - Rcvd email from Samantha Oct 20 Works. Dispatching WO and Sending Email


07/27/2026 Rbailey - Called 631.548.6000 Xfer'd to Cath Lab. Spoke with Cath Lab. Asked for Cath Lab. She Xfer'd me to x 6574 (631.548.6574) NA Left VM for FU. Resending email for visibility

SNassau@northwell.edu


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Front Desk of Cath Lab. Phone rang and rang and went back to Oper. She Xfer'd to Amanda in Cath lab. She said Samantha left for the Day. Resending email for Visibility


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Nurse line of Cath Lab. Phone Answered and then Hung Up


07/22/2026 Rbailey - Called 631.548.6574 Got the VM for Samantha. Advised I would try Cath Lab


07/22/2026 Rbailey - Called 631.548.6948 Phone answered by Chris. He said He was Xfer'g to Manager. Phone just rang and rang


07/14/2026 Rbailey - Called 631.548.6574 NA Left VM for Samantha Advising that I was resending email with Proposed Date Time for Vivian to come onsite. October 20 @10am


07/14/2026 Rbailey - Called 631.548.6948 NA Phone just rang and rang


07/10/2026 Rbailey - Sent 1st Attempt Email to Confirm Device Location

⚠️ Problem Description
IntraSight - IP 96488985 - SN 3702
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325065
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details