Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325066 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Peconic Bay Medical Center — 1300 Roanoke Ave, Riverhead NY, 11901

Dec 11, 2025 → Oct 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (26 biz days early)
Active: 18 biz days
Paused: 196 biz days
🕐 Clock stopped: Tech Off Site (Oct 20, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸196d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Sep 23, 2026
196 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 19, 2026
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 19 → Oct 20, 2026
1 business day (counted)
Running total: 18 of ? biz days used
Created: Dec 11, 2025 Tech Off Site: Oct 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Sep 23 Ready for Release ⏸ Paused 196 —
Sep 23 → Sep 23 Assigned ▶ Running 0 0
Sep 23 → Oct 19 Scheduled ▶ Running 17 17
Oct 19 → Oct 20 Tech On Site ▶ Running 1 18
Dispatch 0.1d
Holding 196.6d (excluded)
Coordinators 17.6d
Field Work 0.9d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
196.6 days
Coordinators
17.6 days
Over SLA
Field Work
0.9 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (38 days left)
📅
214.1 days Total Age
⏱️
196.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 315 days old
🚨
Primary Delay 196.6 days stuck in "Ready for Release"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
196.6d
Scheduled
17.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/27/2026 Rbailey - Rcvd email from Samantha Oct 20 Works. Dispatching WO and Sending Email


07/27/2026 Rbailey - Called 631.548.6000 Xfer'd to Cath Lab. Spoke with Cath Lab. Asked for Cath Lab. She Xfer'd me to x 6574 (631.548.6574) NA Left VM for FU. Resending email for visibility

SNassau@northwell.edu


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Front Desk of Cath Lab. Phone rang and rang and went back to Oper. She Xfer'd to Amanda in Cath lab. She said Samantha left for the Day. Resending email for Visibility


07/22/2026 Rbailey - Called 631.548.6000 Oper Xfer'd to Nurse line of Cath Lab. Phone Answered and then Hung Up


07/22/2026 Rbailey - Called 631.548.6574 Got the VM for Samantha. Advised I would try Cath Lab


07/22/2026 Rbailey - Called 631.548.6948 Phone answered by Chris. He said He was Xfer'g to Manager. Phone just rang and rang


07/14/2026 Rbailey - Called 631.548.6574 NA Left VM for Samantha Advising that I was resending email with Proposed Date Time for Vivian to come onsite. October 20 @10am


07/14/2026 Rbailey - Called 631.548.6948 NA Phone just rang and rang


07/10/2026 Rbailey - Sent 1st Attempt Email to Confirm Device Location

🔧 Work Performed
IntraSight - IP 96488987 - SN 3703
⚠️ Problem Description
IntraSight - IP 96488987 - SN 3703
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325066
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 197.0 business days
👷
▶
3 Technician Assigned Sep 23, 3:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Deon Malloy
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 286d 0h, 0m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-19T14:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 19, 4:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 0h
🚗
Status: Tech Off Site by Vivian Hyde Oct 19, 9:03 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 54m
⏱️
▶
3 3x Labor Added Oct 19, 9:11 PM
3x Labor Added → Status: Completed → Expenses Added
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 10m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Vivian Hyde Oct 19, 10:57 PM
From: Completed
To: Closed
Duration in Previous: 1h 42m
⏳ 2.1 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 4:11 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏱️
Labor Added Oct 22, 11:44 AM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 20h 4m

Bottlenecks

Scheduled
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 19, 10:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03435002 Labor Open 2 $262.50 Oct 19, 9:11 PM
WL-03435003 Labor Open 3 $155.00 Oct 19, 9:11 PM
WL-03435004 Travel Open 80 $0.00 Oct 19, 9:11 PM
WL-03435005 Expenses Open 1 $0.00 Oct 19, 9:15 PM
WL-03439442 Labor Open - $36.10 Oct 22, 11:44 AM

Details