📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219
Dec 11, 2025 → Oct 16, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (28 biz days early)
Active: 32 biz days
Paused: 180 biz days
🕐 Clock stopped: Tech Off Site (Oct 16, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 31, 2026
180 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Aug 31 → Oct 16, 2026
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 11, 2025Tech Off Site: Oct 16, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Aug 31
Ready for Release
⏸ Paused
180
—
Aug 31 → Aug 31
Assigned
▶ Running
0
0
Aug 31 → Oct 16
Scheduled
▶ Running
32
32
Oct 16 → Oct 16
Tech On Site
▶ Running
0
32
Dispatch0.1d
Holding180.6d (excluded)
Coordinators32.9d
Field Work0.6d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
180.6 days
Coordinators
32.9 days
Over SLA
Field Work
0.6 days
Created: Dec 11, 2025
Due: Nov 30, 2026 (38 days left)
📅
212.7 daysTotal Age
⏱️
180.6d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
33.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 315 days old
🚨
Primary Delay180.6 days stuck in "Ready for Release"
⏱️
Total Delay33.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
180.6d
Scheduled
32.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
1.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/23/2026 Rbailey - Rcvd email from Miguel (Mike) Vega who advised that we could have Vivian on site Oct 16 @8 with reminder 1 week prior. Sending email and Advising Planner
07/23/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel (Mike) Resending email for Visibility
07/23/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. She Confirmed that it would be Miguel (Mike) Vega. and to rereach out to him
07/15/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel
07/15/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. Asked for Miguel. Told to call 718.283.7482
07/15/2026 Rbailey - Called 718.283.6395 for Miguel. Phone was Answered as Cath Lab. Asked for Miguel and was told 718.283.7480
07/15/2026 Rbailey - Called 718.283.7483 Spoke with Simon. He advised that he is no longer with Maimonides and provided the information. Miguel Vega 718.283.6395
MVega@maimo.org
07/15/2026 Rbailey - Called 718.283.7000 this is the Transfer line. She said the main number is 718.283.6000 spoke with Joy. Asked for IR and Xfer'd. Spoke with IR she said to CB as her Manager is on the other line and to try back 718.283.7125
07/15/2026 Rbailey - Called 718.283.7055 this number was Endo. She Xfer'd to Oper and said to ask for the Cath Lab. Xfer'd to Cath Spoke with Lady who was not familiar with Device. I advised that the WO mentioned Cath Rm 1
07/08/2026 Rbailey - Sent 1st Attempt email to Simon Christian <SiChristian@maimo.org> to confirm IGTD location
🔧Work Performed
SyncVision - IP 107915731 - SN 401447
⚠️Problem Description
SyncVision - IP 107915731 - SN 401447
📄Description
Philips - Image Guided Therapy Device (IGT-D)
📞Call Description
PM - Contract - BG Required PM
📧
Email_Scheduled
Completed Jul 23, 2026
07/23/2026 Rbailey - Rcvd email from Miguel (Mike) Vega who advised that we could have Vivian on site Oct 16 @8 with reminder 1 week prior. Sending email and Advising Planner
📞
Call
Completed Jul 23, 2026
07/23/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. She Confirmed that it would be Miguel (Mike) Vega. and to rereach out to him
📞
Call
Completed Jul 15, 2026
07/15/2026 Rbailey - Called 718.283.6395 for Miguel. Phone was Answered by Vivian in Cardiac Cath. Asked for Miguel. Told to call 718.283.7482
📞
Call
Completed Jul 15, 2026
07/15/2026 Rbailey - Called 718.283.7483 Spoke with Simon. He advised that he is no longer with Maimonides and provided the information. Miguel Vega 718.283.6395
MVega@maimo.org
📞
Call
Completed Jul 15, 2026
07/15/2026 Rbailey - Called 718.283.7000 ask for IR. Xfer'd to Radiology Scheduling
📞
Call
Completed Jul 15, 2026
07/15/2026 Rbailey - Called 718.283.7272 Marina to verify that she does not handle this device
📅
WO-01325067 - Preventive Maintenance - DD: 11/30/2026 - - IGT-D - Brooklyn - Maimonides Medical Center
Oct 16, 2026 8:00am – 10:30am
Work Order: WO-01325067
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13803729
Location: Maimonides Medical Center
Address: 1025 48th St, Brooklyn, NY 11219
Manufacturer: Philips
Model #: IGT-D
Serial #: IGT-D401447
Contact Name: Mike Vega
Contact Phone: 718.283.7482
Contact Email:
Timeline
📋
Work Order Created Dec 11, 1:16 PM
Work Order:WO-01325067
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanDec 11, 2:27 PM