Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325067 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 1025 48th St, Brooklyn NY, 11219

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 169 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 16, 2026
169 business days (not counted)
Created: Dec 11, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 16 Ready for Release ⏸ Paused 169 —
Dispatch 0.1d
On Track
Dispatch
0.1 days
Created: Dec 11, 2025 Due: Nov 30, 2026 (106 days left)
📅
169.7 days Total Age
⏱️
0.1d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 247 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/23/2026 Rbailey - Rcvd email from Miguel (Mike) Vega who advised that we could have Vivian on site Oct 16 @8 with reminder 1 week prior. Sending email and Advising Planner 


07/23/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel (Mike) Resending email for Visibility


07/23/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. She Confirmed that it would be Miguel (Mike) Vega. and to rereach out to him


07/15/2026 Rbailey - Called 718.283.7482 for Miguel. NA No Name. Left VM for FU. Advised I was sending email for Miguel


07/15/2026 Rbailey - Called 718.283.7480 for Miguel. Phone was Answered by Vivian in Cardiac Cath. Asked for Miguel. Told to call 718.283.7482


07/15/2026 Rbailey - Called 718.283.6395 for Miguel. Phone was Answered as Cath Lab. Asked for Miguel and was told 718.283.7480


07/15/2026 Rbailey - Called 718.283.7483 Spoke with Simon. He advised that he is no longer with Maimonides and provided the information. Miguel Vega 718.283.6395

MVega@maimo.org


07/15/2026 Rbailey - Called 718.283.7000 this is the Transfer line. She said the main number is 718.283.6000 spoke with Joy. Asked for IR and Xfer'd. Spoke with IR she said to CB as her Manager is on the other line and to try back 718.283.7125


07/15/2026 Rbailey - Called 718.283.7055 this number was Endo. She Xfer'd to Oper and said to ask for the Cath Lab. Xfer'd to Cath Spoke with Lady who was not familiar with Device. I advised that the WO mentioned Cath Rm 1


07/08/2026 Rbailey - Sent 1st Attempt email to Simon Christian <SiChristian@maimo.org> to confirm IGTD location

⚠️ Problem Description
SyncVision - IP 107915731 - SN 401447
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325067
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details