Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325071 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Roxborough Memorial Hospital — 5800 Ridge Ave, Philadelphia PA, 19128

Dec 11, 2025 → Sep 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2026
✓ SLA Met (31 biz days early)
Active: 71 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Sep 16, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Jun 4, 2026
120 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Jun 4 → Sep 16, 2026
71 business days (counted)
Running total: 71 of ? biz days used
Created: Dec 11, 2025 Completed: Sep 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Jun 4 Ready for Release ⏸ Paused 120 —
Jun 4 → Sep 16 Scheduled ▶ Running 71 71
Dispatch 0.1d
Holding 120.6d (excluded)
Coordinators 71.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
120.6 days
Coordinators
71.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 11, 2025 Due: Oct 31, 2026 Completed: Sep 16, 2026 (45 days early)
📅
191.2 days Total Age
⏱️
120.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
70.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 315 days old
🚨
Primary Delay 120.6 days stuck in "Ready for Release"
⏱️
Total Delay 70.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
120.6d
Scheduled
71.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2026 ARuby - Sent 1 week reminder email to dvendetta@primehealthcare.com

06/04/2026 ARuby - Dispatching to Jason Yenser 9/15 @8:30a

06/04/2026 Rbailey - Rcvd email from Dominic Vendetta he would be POC and Sept 15 works. Advising Planner and Sending Email


06/03/2026 Rbailey - Called 215.487.4790 number for Dominic Vendetta from WO last year. NA Left VM for Cardiac Cath Lab. Sent 1st Attempt Email to dvendetta@primehealthcare.com to propose Jason Yenser to come onsite Sept 15 @8:30

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - IP 86823312 - SN 1984
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325071
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 121.0 business days
👷
▶
3 Technician Assigned Jun 4, 9:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-15T12:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 174d 18h
🚨 71.0 business days
⏱️
5x Labor Added Sep 15, 5:27 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.75, 1.25, 61, 30
✔️
Status: Completed by Jason Yenser Sep 15, 11:34 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 103d 13h, 0m
⏳ 2.1 business days
⏱️
Labor Added Sep 17, 12:01 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 59m
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 3:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 21m, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 20, 10:15 PM
Invoice Number: SM-273143

Bottlenecks

Scheduled
Duration: 71.4 business days (threshold: 2.0 business days)
Exceeded by 69.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 15, 8:30 AM
Created
Dec 11, 1:16 PM
Invoice #
SM-273143

Work Details (6)

Name Type Status Qty Amount Date
WL-03383326 Labor Open 2 $0.00 Sep 15, 5:27 PM
WL-03383327 Labor Open 1.75 $262.50 Sep 15, 5:27 PM
WL-03383328 Labor Open 1.25 $155.00 Sep 15, 5:27 PM
WL-03383329 Travel Open 61 $0.00 Sep 15, 5:27 PM
WL-03383330 Travel Open 30 $0.00 Sep 15, 5:27 PM
WL-03386509 Labor Open - $36.10 Sep 17, 12:01 PM

Details